Quality Monitoring Officers – Domestic (Healthcare)

Job Introduction

Sodexo are currently recruiting for 2 Quality Monitoring Officers to be based on a client site at Manchester University NHS Foundation Trust. You will be part of the Quality Monitoring Team and will undertake daily quality monitoring audits of cleaning standards to ensure continuous improvements. You will have excellent communication skills to ensure you can build great relationships with the Trust Estates and Facilities Team to develop a collaborative approach. In addition your work will involve providing timely reports on rectifications via the monitoring systems whilst escalating areas of concern. This really is crucial work and we have an unrivalled reputation for excellence which you will be proud to maintain.

Role Responsibility

• Undertake quality audits and monitoring checks accurately and efficiently as required.
• Be the subject matter expert on the monitoring system, checklists and performance standards.
• To be knowledgeable on the required National Standards of Cleanliness and prescribed auditing protocols
• To support the Administration, Quality and Compliance Manager by providing accurate and timely monitoring data for the production of the Monthly Performance Reports and Performance Dashboards
• Liaise with relevant stakeholders on quality and performance issues, ensuring objective and transparent monitoring and adherence to performance standards
• Engagement with Sodexo Management with regards to monitoring results and any corrective actions required
• Comply with the Trust’s infection control policies at all times
• Troubleshoot IT issues in relation to monitoring software – liaise with systems support as required
• To represent Sodexo in a professional manner whilst challenging other stakeholders where appropriate

The Ideal Candidate

Essential

• Ability to articulate well and explain findings
• Excellent interpersonal skills
• Ability to be an effective team player
• Flexible with the ability to work under pressure
• IT literate to a high standard 
• Ability to work on own initiative 

Desirable

• Practical knowledge of an IT quality management system 
• Experience of managing performance and quality assurance systems within a rigid contractual framework
• Knowledge of domestic services 
• Experience working in a monitoring role and/or in a healthcare environment

Package Description

£21,000pa - £21,750pa + great benefits

Manchester University NHS Foundation Trust

Permanent 40hrs pw

Work Pattern Monday to Friday. 06:00 to 14:30 and 07:00 to 15:30

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.