Peripatetic Branch  Manager

Job Introduction

Location: Central & East

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity.  You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients. 

We are looking for a dynamic and independent professional with solid operational experience and a flexible, enthusiastic, and can-do attitude to lead our teams and drive improvements across differing sites across the network.  You will be leading and supporting branch teams in ensuring that key business and compliance targets are met and that service improvements are managed effectively.  You will be responsible for organising existing branch teams to meet the demands of the business locally, to ensure compliance with safety quality and regulatory standards and ensure continued success and limit disruption to the business.

As a leading strategic focus is around sustainable growth and maintenance of quality standards and compliance, this is an exciting role with plenty of scope to contribute to the success of the business across a regional network of branches

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture

ROLE PURPOSE

The role of the Peripatetic Branch Manager is always to promote Prestige Nursing & Care as well as ensuring that all service improvements and KPIs are met with full compliance in line with quality and legislative standards.

The success of this role will be measured by:

• Achieving full branch compliance
• Branch revenue growth
• Business KPI’s met

The role requires a proactive response to building key internal and external relationships.  An eye for detail is essential as is knowledge of current care sector conditions and trends.

The role is regionally based with deployment to branches requiring interim support based upon the needs of the business and will require travel regionally and to Head Office

Role Responsibility

MAIN RESPONSIBILITIES

• Manage the daily operation within the branch to ensure a cost effective and efficient service delivery
• To assess branch performance against weekly and monthly targets
• Maintain Registered Manager status as required
• Ensure compliance with ISO and all legislative requirements
• Maintain accurate records
• Manage all branch level complaints and service improvement plans as necessary
• Manage a team of Field and branch staff
• Provide reports to Regional Managers/Head Office as and when required
• Identify training and development needs for all branch staff
• Maintain and improve relationships with existing clients
• Key account management as necessary
• Advising on pay rate changes
• Ensure the effective placement of staff to meet client needs
• Manage the accurate processing of weekly timesheets via Webroster
• On call duties as arranged locally

GENERAL RESPONSIBILITIES

• Effect support for branch teams in the absence of a substantive Registered Manager
• Be a champion for internal customer service
• Drive efficiencies and improvements at branch level

The Ideal Candidate

KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE

• Confident in promoting the business
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Excellent leadership qualities
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care values

Package Description

What we offer in return:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Work Place Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing & Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process