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Patient Services Manager (Catering, Patient Dining)

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Patient Environment Manager to oversee the patient catering operation at one of our Hospitals. This role has the responsibility and accountability for delivering the highest standards of service across patient dining services and will have string focus on customer experience, front of house service and dietary/menu planning.

Role Responsibility

  • Management of a team of 20 to deliver an outstanding patient feeding service across a 900 bed hospital
  • Ensure a consistent and high level of customer care and service, meeting the requirements of highly vulnerable patients and ensuring their hospital experience is efficient and personable
  • Deliver the highest possible standard of cleanliness and environment for patients, visitors and staff
  • Deliver the highest possible standard of patient dining by planning menus and dealing with dietary requests
  • Manage and deliver effective and efficient services that meet contract obligations, KPI’s and agreed Trust and company policies and procedures
  • Review and plan innovative service solutions in a vibrant and demanding NHS environment – improved services at lower cost
  • Ensure the hospital has a reputation for its high quality patient dining service

The Ideal Candidate

  • Previous experience in a similar catering management role, ideally within the healthcare sector
  • Front of house experience and focus with a passion for customer service
  • Proven experience of managing a complex service with a diverse workforce in a customer/patient service environment
  • Proven experience of managing a successful P&L account
  • Motivational manager, who can inspire and support diverse teams,
  • An effective communicator (both verbal and written)
  • Excellent communication skills
  • Good understanding of food and delivering quality food
  • Knowledge of Food Hygiene and Health & Safety

Package Description

20 days holiday (plus bank holidays) + Pension.

Sodexo offer participation in a flexible benefit scheme through which employees can purchase benefits which suit you and your circumstances. This includes additional holiday, gym membership, health insurance etc. Sodexo discounts, our inhouse discount website, gives you quick & easy online access to great discounts from over 1200 online retailers.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Salary £28,000
Frequency Annual
Job Reference SDX/TP/19/13877/LN
Contract Type Fixed Term – Full Time
Closing Date 09 December, 2014
Job Category Catering Management
Business Unit UK Healthcare
Location Manchester
Posted on 25 November, 2014

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