Operations Support Manager
Job Introduction
This is a fantastic opportunity to enhance your operational management career. We are recruiting an Operations Support Manager to work closely with Account Managers and General Services Managers across 6 sites across Scotland. In this role, you will support innovation, consistency and daily management support and support Account Manager to grow the business.
Role Responsibility
- Provide operational support across 6 corporate sites and gas plants
- Ensuring the client receives facilities services of the highest quality and support consistency and innovation
- Support the Account Manager with the day to day running of the contracts
- Nurture client relationships in order to stabilise & develop them for long term partnerships
- Recruit, induct and develop talented employees within the business portfolio and to manage performance through appraisals, training and performance management
- Identify opportunities for organic growth and new business.
- Fostering long term profitable relationships with the client and negotiating client contracts to increase new business opportunities where possible
- Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values
- Motivate and support a high performing team to achieve their objectives and the Sodexo strategy
The Ideal Candidate
- Experience in a similar multi-site support position
- Proven experience of developing profitable relationships
- Broad commercial experience, business acumen and knowledge of external industry developments & innovations
- Experienced in leading company initiatives and change management processes
- Experience in identifying new business
- Strong communication skills
- Excellent client relationship management
- Experience working in a standards/compliance environment
- H&S Qualification – IOSH, CIEH and systems knowledge preferable
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.