Operations Manager

Job Introduction

We are seeking a dynamic and results-driven Operations Manager to oversee the growth and profitability of the catering departments across 15 schools in Kent, including Medway and Greenwich. In this role, you will lead and inspire a team to ensure exceptional service delivery that meets and exceeds the expectations of clients, customers, employees, shareholders, and the wider community.

If you're an experienced operations professional with a passion for delivering top-tier service and a proven track record in managing budgets, operations, and client relationships, we’d love to hear from you!

• Leadership & Management: Guide and support catering teams across 15 schools (primary and secondary), fostering a culture of excellence and teamwork.
• Client Relations: Build strong relationships with clients through regular meetings and proactive communication.
• Operational Excellence: Manage the day-to-day operations, including food costs, budgets, and on-site visits to ensure high standards are maintained.
• Strategic Growth: Drive the profitability and growth of catering services while aligning with the goals of the organisation and the needs of the schools.

• Proven ability to develop, coach, and motivate teams to achieve personal and business objectives.
• Strong customer service orientation with a proven track record of delivering satisfaction and increasing sales.
• Ability to identify and capitalise on business opportunities, generating ideas and approaches to drive the business forward.
• Demonstrates acceptance and support of company objectives, standards, and values.
• Experience in managing stock control and cash handling processes effectively.
• Skilled in conducting team meetings, 1:1 performance reviews, and addressing performance issues effectively.
• Results-oriented with the ability to maintain performance and self-confidence under pressure.
• Strong organisational and time-management skills to handle multiple priorities effectively.
• Recognises and celebrates team success and encourages innovation.
• Knowledge of financial metrics, including profit growth, purchasing volumes, and cash flow management (Desirable).
• Completion of Alliance in Partnership management training program (Desirable).
• Success indicators include high employee satisfaction and retention, strong client satisfaction and contract retention, and achievement of sales and profit growth targets.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental Health Support: Unlimited access to an online platform for mental health and wellbeing.
• Employee Assistance: Access to support for everyday challenges, including legal and financial advice.
• Health & Wellbeing App: Enjoy a free app with rewards for healthy living, plus 24/7 virtual GP access.
• Discounts & Financial Benefits: Exclusive deals through the Sodexo Discounts Scheme, alongside insights and savings via the Salary Finance Platform.
• Retirement Planning: Join the Sodexo Retirement Plan to secure your future.
• Death in Service Benefit: Protection for your loved ones in the event of your passing while employed.
• Career Development: Opportunities for growth through a variety of learning and development tools.
• Cycle to Work Scheme: Promote a healthier lifestyle while helping the environment.
• Volunteering Opportunities: Engage in meaningful community support initiatives.
• Flexible Work Environment: Enjoy a dynamic workplace with competitive compensation.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.