Operations Manager Residences

Job Introduction

Job Title: Cleaning Operations Manager (Residential)

Location:  Avery Hill Campus, but flexible to cover other campuses as and when required

Salary: £38,000 to £40,000 per annum plus 5% Bonus

Work hours: 40 hours excluding breaks 

Work Pattern: Monday - Friday (with some weekends during open days, arrival & departure weekends and summer)

Are you a people-focused leader with a passion for excellence in service delivery? Sodexo is seeking a Cleaning Operations Manager (Residential) to play a pivotal role in ensuring a clean, safe, and inspiring living and learning environment for students and staff at the University of Greenwich.

In this key leadership position, you’ll oversee residential cleaning operations across multiple campuses, driving performance, compliance, and continuous improvement in line with Sodexo and University standards. Working closely with the Head of Residences and university partners, you’ll lead dedicated teams to deliver an exceptional student experience, one that reflects the university’s commitment to world-class education and wellbeing.

This role calls for an experienced manager who thrives in a dynamic, customer-facing environment, skilled at building strong stakeholder relationships, inspiring teams, and delivering measurable results. If you’re passionate about operational excellence, leadership development, and creating spaces where students can thrive, we’d love to hear from you.

Main Responsibilities 

• Assume full responsibility for your area of control against the contracted scope of work. 
• Ensure the termly and end of tenancy inspections are carried out – with support from Managers. Managers to work with the Sodexo FM Team and University Departments to arrange and coordinate summer operations and life cycle program. 
• Ensure there is the training of staff in such a manner as to maintain an effective, professional, safe, and compliant culture. 
• Plan, arrange and deliver a cost-effective summer school model in line with the Head of Residences 
• Carries out one-to-one and ACCESS conversations where appropriate, identifying training requirements and areas for development. 
• Attends all nominated training courses, both in-house and external, to meet the development needs of the post and post holder. 
• Ensure the FM management systems are maintained for site-based operations to ensure that jobs are appropriately logged and reported.

The Ideal Candidate

• Confident in using Microsoft Office suite. 
• Experienced in managing and planning shifts for large events 
• Experience in using time management and payroll applications, including resource planning 
• Extensive experience with COSHH regulations 
• Have a good understanding of risk assessments and safe systems of work. 
• Experience in preparing for internal and external soft and hard FM audits 
• Implementation of innovation and improvement projects 
• Budgeting and cost control 
• Confident at managing client and stakeholder relationships 
• Flexible with the ability to overcome challenges whilst looking for continual improvements to service delivery. 
• Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships. 
• An ability to lead and influence people. 
• Excellent presentation skills 
• A clear thinker with the ability to flex to the demands of the role, proven experience in managing subcontracted services.

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• 5% Performance-related bonus
• Holiday entitlement starts at 26days
• Contributory pension scheme
• Countless opportunities to grow within the company 

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.