Operations Director (Facilities Management)

Job Introduction

If you are looking to drive innovation and engagement in a senior management role as a director then this could be the role for you.

Based with a high profile global pharmaceutical contract this roles requires someone who is heavily compliance focused and who has run multimillion turnover contracts. You must have worked in a multiservice environment and have had exposure to FMCG or pharmaceuticals in order to be considered for this post

This position will give you strategic responsibility to drive and deliver exceptional facilities services and build long term client relationships.

Please understand that you will be predominately based across Cambridgshire, Essex and London.

Role Responsibility

• To provide strategic leadership across the accounts, lead in the delivery of significant profitable growth through new and existing client contracts and relationships.
• Lead innovation across all technical and soft services; identifying opportunities for organic growth and new business
• Client development and retention through pro-actively building long lasting client relationships
• To lead and grow the operations team members to deliver all contractual requirements and encourage idea generation to improve service delivery
• Develop and deliver a robust site strategic development plan in all areas of responsibility
• Drive operational excellence and therefore an efficient operating model; in order to minimise the overall operating cost of the facility
• Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering on-site services
• Own, define, maintain and manage account development plans,
• lead change management process and associated Service Levels Agreements (SLAs) ensuring
• risks are mitigated
• Track and monitor performance metrics and indicators for the site; identifying and implementing improvements where necessary
• Deploy compliance processes locally and identify/escalate operational risks to governance teams

The Ideal Candidate

• Considerable experience in an FM leadership senior management role
• Facilities/Engineering degree/Technical background
• Experience in pharmaceutical or FMCG industry sectors
• Proven experience of managing a high profile, quality led P&L contract
• Experience of leading a large team and significant budget , £8 million budget
• Significant experience within a multi service line FM environment
• Excellent relationship management at all levels
• High level of practical knowledge of SHE and legislative requirements
• NEBOSH General Certificate (Level 1&2)
• Authorised Person (Trade Discipline Specific)
• Certification in Risk Assessment
• Water hygiene & quality Management (L8)
• BIFM or CIBSE desirable
• NVQ level 3 time served technician , who has then progressed into management with some form of management or FM qualification

Package Description

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.