Operational Support Officer
Job Introduction
Job Title: Operations Support Officer (OSO)
Location: HMP Forest Bank
Company: Sodexo – Justice Services
About the Role
Sodexo Justice Services is seeking a dedicated and professional Operations Support Officer (OSO) to join the team at HMP Forest Bank. This is a critical role within the prison that supports the day-to-day operational functions, ensuring safety, security, and an environment of decency and respect for all.
As an OSO, you will be the first point of contact for visitors and staff, act as a visible ambassador for Sodexo and HMP Forest Bank, and help maintain secure, efficient processes across various functional areas of the prison.
Key Responsibilities
Serve as the first point of contact for members of the public, staff, and official visitors.
Provide operational support in key areas of the prison including Gatehouse, Control Room, Visits, Security, and Residential units.
Operate and monitor prison security and surveillance systems to ensure safety and compliance.
Input accurate data into Sodexo’s systems and maintain essential records.
Deliver professional and thorough handovers to incoming staff.
Identify and report any security risks, safety concerns, or operational issues to the Duty Manager.
Uphold and model Sodexo’s behavioural standards at all times.
Key Accountabilities
Support the effective daily operation of the prison in line with all policies and procedures.
Respond quickly and appropriately to contingency situations relating to security or control.
Maintain a visible, professional presence, and demonstrate the values of respect, integrity, and safety in every interaction.
What We’re Looking For
Ability to work independently or as part of a team in a secure environment.
Confident and respectful when challenging inappropriate behaviour.
Proactive and systematic approach to daily tasks.
High regard for Health & Safety and Equality & Inclusion standards.
Comfortable working in a fast-paced, highly regulated setting.
Core Competencies
Resilience – able to remain calm and effective under pressure.
Working with Others – strong team player with collaborative approach.
Impact and Influence – acts as a professional representative of the establishment.
Continuous Improvement – contributes to the smooth and efficient running of the prison.
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
