Operational Support Officer (OSO) - Days - HMP Forest Bank

Job Introduction

Sodexo Justice aims to change lives for the better by reducing reoffending and improving the quality of life for those under our supervision and in our care. We deliver safe, effective and innovative custodial and community rehabilitation services that challenge offending behaviour, protect the public and offer individuals the opportunity to change their lives for the better.

HMP Forest Bank is one of the largest prisons in the UK and demonstrates custodial excellence in many areas with an emphasis on risk assessment, addressing comprehensive needs and forming strong links with the community outside which all contribute to reducing reoffending.

Recruitment process:

HMP Forest Bank are recruiting for 4 Operational Support Officers (OSOs) for DAY shifts.

Full completion of application form on Sodexo careers website by 25/02/2024.

Interview dates – W/C 04 March 

Course start date – 10 June 2024

The training course will last for 4 weeks, and you must be available for the full 4-week period from 10/06/2024 – 08/07/2024

Please note this role is subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.

The above dates are subject to change.

For more information on Sodexo Careers please visit Sodexo Careers and Careers in Justice

Role Responsibility

• Monitor “at risk” prisoners at designated intervals, patrolling residential and other areas as required.
• Complete all administration and auditable paperwork in accordance with specified timeline and standards
• Observe any prisoner care plans, history sheets and observation book entries and time bound observations
• Undertake ‘first on scene’ incident response
• Model appropriate corporate behavioural standards including representing the establishment and the unit/department in a professional and constructive fashion
• Provide an efficient and effective support service to operational staff in designated locations within the prison
• Operate and monitor security and supervision systems within the prison
• Operate and input data into Sodexo and HMP systems
• Report any problems or concerns, potential breaches of security or Health and Safety hazards to the Duty Manager immediately.
• Ensure a thorough handover to incoming staff, making them fully aware of recent and forthcoming events.
• Undertake duties as required which contribute to the effective operation of the prison.

The Ideal Candidate

What you bring:

· Reliability and be quick to notice things

· Experience not required but strong morals is a must

· Desire to treat people fairly and with respect

· Able to move forward and start fresh after a challenging situation (includes full training prior to starting)

Package Description

Starting salary of £25,124.04 per annum in the first year.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• All meals provided whilst on-site
• Free parking
• Free on-site gym or subsidised gym memberships
• 28 days annual leave (inclusive of bank holidays)
• BUPA Healthcare

Perks at work employee discounts across hundreds of high street shops for fashion, holidays, electronics and gaming supplies and much more.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

Post holders will be subjected to an advanced DBS check, a prison security check (level 2) prior to being employed.

Please note: initial communication will be via email, please monitor your junk and spam folders to ensure you are aware of next stage requirements.

If you have been interviewed for this role within the last 12 months, your application will not be considered.

About the Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.