Operational Support Manager for Domestics and Cleaning Services

Job Introduction

Operations Manager – Domestics (Fixed Term Contract,12 Months)

Colchester Hospital | £45,000 per annum | 40 hours perweek

Are you anexperienced operations professional ready to make a real impact in a healthcareenvironment?

We’re looking for a proactive and analytical Operations Manager to support the delivery of high-quality domestic and cleaning services across Colchester Hospital.

About the Role

As part of ourdedicated facilities management team, you’ll support the Domestics Manager inensuring the smooth, efficient, and resilient operation of cleaning anddomestic services.

You’ll take the lead on strategic workforce planning, labour mapping, and service optimisation projects, ensuring that staffing and servicedelivery align perfectly with operational demand.

You’ll be hands-onin improving processes, supporting supervisors, and delivering initiatives thatdrive both efficiency and quality.

Key Responsibilities

• Support the Domestics Manager with the planning and delivery of high-quality cleaning and domestic services.
• Lead on workforce planning, rota design, and labour deployment to meet service needs within budget.
• Analyse workforce data and service KPIs to inform decision-making.
• Drive continuous improvement initiatives and service optimisation projects.
• Foster strong relationships with staff, stakeholders, and management teams.
• Promote a zero-accident health and safety culture and high standards of performance and engagement.

What We’re Looking For

• Proven experience in operations or facilities management, ideally within a domestic or cleaning service environment.
• Strong analytical and organisational skills with experience in workforce planning or labour modelling.
• Proficient in Excel and comfortable using digital workforce planning tools (e-rostering experience a plus).
• Excellent communicator with the ability to influence and engage at all levels.
• A problem-solver who thrives in a fast-paced, change-driven environment.

What We Offer

• £45,000 annual salary
• 40-hour working week
• 12-month fixed-term contract
• Opportunity to make a meaningful difference within a healthcare setting
• Supportive team culture and opportunities to contribute to long-term service improvements

What we offer:

Working with Sodexois more than a job; it’s a chance to be part of something greater. You’llbelong in a company and team that values you for you; you’ll act with purposeand have an impact through your everyday actions; and you’ll be able to thrivein your own way. In addition, we also offer a range of resources, rewardsand benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment 
• Competitive compensation 
• Full training and full protective uniform supplied.

Ready to be part ofsomething greater? Apply today! Career progression for the caringprofession.

Sodexo reserves theright to close this advertisement early if we are in receipt of a high volumeof applications. 

About Sodexo 

At Sodexo, ourpurpose is to create a better every day for everyone to build a better life forall. As the global leader in services that improve the Quality of Life, weoperate in 55 countries, serving over 100 million consumers each day through ourunique combination of On-Site Food and FM Services, Benefits & RewardsServices and Personal & Home Services. 

We are committedto being an inclusive employer. We are a forces friendly employer. Wewelcome and encourage applications from people with a diverse variety ofexperiences, backgrounds, and identities. We encourage our employees toget involved with our Employee Networks such as Pride, Sodexo Parents &Carers, Sodexo Disability, Ability network, So Together, Generations andOrigins.

We’re a DisabilityConfident Leader employer. We’re committed to changing attitudes towardsdisability, and making sure disabled people have the chance to fulfil theiraspirations. We run a Disability Confident interview scheme for candidateswith disabilities who meet the minimum selection criteria for the job.

Click here toread more about what we do to promote an inclusive culture.

Sodexo Disability,Ability network, So Together, Generations and Origins.