Onward Care Discharge Facilitator

Job Introduction

Healthy outcomes start with positive patient experiences.

• 24hrs pw 3 days 09.00 - 17.00
• £14.49 per hour
• Location is Stoke Mandeville and Amersham Hospitals
• Own vehicle to carry out home visits essential

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: HP21 8AL

Please take the time to read the attached job description

Job Introduction

As an Onward Care Discharge Facilitator for Sodexo, based at Stoke Mandeville and Amersham Hospitals, you’ll play a vital role in helping patients transition from hospital to home with confidence, compassion, and the support they need to thrive.

This is not a clinical role — it’s a people-first, problem-solving position that supports patients who are medically fit for discharge by ensuring their home environment and local support services are ready for them. Working closely with NHS discharge teams, you’ll empower patients and carers, reduce the risk of readmission, and enhance recovery in the community.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way. 

What you’ll do: 

• Liaise with NHS hospital teams to identify eligible patients and support discharge planning.

• Meet patients and families to explain the service, gain consent, and create a tailored non-clinical care plan.

• Mobilise community, voluntary, and tech-based support (e.g., home adaptations, wellbeing monitoring).

• Conduct home visits and remote check-ins post-discharge to review wellbeing and support needs.

• Provide non-clinical coaching on issues like nutrition, hydration, and daily routines.

• Monitor wellbeing data and escalate concerns promptly, in line with agreed protocols.

• Deliver accurate and timely documentation and ensure compliance with IG and QA standards.

• Act as a trusted connector between hospital, community services, and clients.

What you bring: 

Essential:

• Strong interpersonal and communication skills – you're empathetic, reassuring, and solution-focused.

• Excellent organisational skills, with the ability to prioritise and respond quickly.

• Based in Buckinghamshire with the ability to travel between hospitals and client homes.

• Basic IT skills – e.g., comfortable using email or inputting notes

Desirable 

• Knowledge of hospital discharge processes, local services, or social prescribing.

• Experience in coaching, care navigation, or non-clinical case management.

• Experience working in community, healthcare, or support settings.

What we offer: 

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.