On Call Assistant

Job Introduction

At Prestige Nursing + Care we are leading the care industry to raise standards by providing high quality, personalised and specialist services that ensure people receive the highest quality of care.

With over 35 branches in England and Scotland and 75 years of experience in providing homecare to the community we are committed to be the best in our industry.

This is an exciting time to be joining Prestige Nursing + Care, part of the Sodexo Group. A rare opportunity has arisen to join our established Norwich branch as a On Call Assistant.

The role of On Call Assistant is to provide a comprehensive on call service our expanding Norwich branch. This is a home based role to provide cover outside normal office hours.

We are looking for a dynamic On Call Assistant with solid carer, planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our team.  You will be assisting and supporting your Branch Manager with ensuring our on call service is delivered to the highest level.

Role Responsibility

The main duties of the role will include

• Taking calls out of hours and prioritising client/member requests
• Check availability of staff when shifts are requested and ensure a suitable match.
• Contact our member to book in shifts
• Ensure members have full and accurate information about our client
• Record the booking on our booking system, prior to the shift commencing
• To replace members in the event of short notice absence
• Maintain a written log of all calls
• If a new client enquiry is made out of hours, to check with the branch manager before placing staff.
• Familiarise yourself with the client details i.e., location, transport links, type of establishment or individuals circumstances
• Build rapport with members
• First line contact for complaints and to discuss/refer to Branch Manager at the earliest opportunity
• To understand the policies and requirements regarding Safeguarding issues, so they are dealt with swiftly and appropriately
• To attend occasional meetings, as required in branch with branch team
• To represent Prestige Nursing & Care in a professional and helpful manner at all times

The Ideal Candidate

Key skills and attributes that we are looking for are-

• Good telephone manner and communication skills.
• Committed to providing a high quality service to Branch and Clients.
• Keeping rosters up to date at all times.
• Protecting the confidentiality of client and member information.
• Being supportive to members.
• Managing members so they always check in and out and keep you updated of any changes.
• Good knowledge/or experience of healthcare/homecare services and of the local area.
• Computer literate in Microsoft Word and Outlook.
• Ability to work on own initiative.
• Ability to prioritise tasks.
• Calm under pressure and ability to solve problems
• Professional, friendly and willing disposition.

Package Description

What we offer in return

• A competitive salary- (Above the national average)
• 28 days annual leave increasing every year by 1 to the maximum of 33 days over 5 years service
• Work Place Pension
• Access to “Your Prestige” Employee benefits scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.