Mailroom Supervisor

Job Introduction

About the role 

At Sodexo, we’re passionate about the services we deliver, and we place our customers at the heart of everything we do. To provide this service, we’ve a team of passionate Mailroom Assistants behind us and we currently have a vacancy for a Mailroom Supervisor to join us!

Being part of a busy team will allow you to demonstrate your excellent service standards and delegation skills to ensure we deliver an efficient and professional mailing service.

You’ll be organising and supporting your team with deliveries and distributing mail in a timely manner and you’ll keep a record of mailroom activity.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

A few things about you  

To keep your team running like clockwork, it’s important to have a positive, approachable attitude as this is a customer facing role with supervisory responsibility. You’ll need to have strong communication skills with the ability to demonstrate great teamwork.

If you have previous experience working within a mailroom, that’s great! If not, but you have good IT skills, and previous supervisory skills, we still want to hear from you!

As Sodexo embeds a strong Safety culture in everything we do, there will be procedures to follow such as Health & Safety, so it is vital that you can champion this.

Role Responsibility

Accountabilities or “what you have to do”

    To deliver the highest standards of customer service whilst providing an efficient, professional mail service to our Clients and on site Contractors which involves sorting the incoming mail, delivering the mail correctly and timely and franking outgoing mail to the required standard established by the Service Level Agreement.

    To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the cleaning manager, only after correct training has been given.

    When required to assist the catering department in the café shop or by refilling coffee room to include replenishing tea, coffee milk and sugar when necessary

    Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.

    To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.

    To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.

    To ensure you wear all personal protective equipment provided and specified for the tasks

    To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, Manual Handling, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.

    To deal with any complaints / issues from customers immediately and report directly to Front of House Manager.

    To participate actively within team meetings in order to develop ideas to enhance service offer.

    To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / General Manager

    To be flexible to work additional hours in order to cover holiday and sickness within the team.

    To assist with the lifting and movement of furniture within a team or at preparation for meetings

    To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place

    To complete any paperwork pertinent to the area of work

    To offer excellent customer service to all customers

    It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required

    To supervise and use of radiation equipment located in the post room.

    Conduct probation reviews for all new starters, action any improvements required.

    Support front of house manager with recruitment process/clearances for all post room/porterage staff.

    Train and effectively use the inhouse internal radio system.

    WTS internal HMRC postal system train out and refresh to all staff.

    Manage the first aid box replenishments for all Sodexo areas within the Leeds RC.

Notify relevant departments of postal or waste collections.

Package Description

Job Purpose

• To deliver the highest standards of customer service whilst providing an efficient, professional mail service to our Clients and on site Contractors which involves sorting the incoming mail, delivering the mail correctly and timely and franking outgoing mail. Also as post room supervisor you would be responsible for managing a small team of Post room operatives.
• Organize and support a stationery delivery which involves manual handling and carry out general cleaning duties.
• To support the Sodexo team and the HMRC personnel by carrying out cleaning, catering, receptionist and general unskilled tasks when required as delegated within all areas of HMRC Leeds RC or other controlled areas.

Accountabilities or “what you have to do”

• To deliver the highest standards of customer service whilst providing an efficient, professional mail service to our Clients and on site Contractors which involves sorting the incoming mail, delivering the mail correctly and timely and franking outgoing mail to the required standard established by the Service Level Agreement.
• To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the cleaning manager, only after correct training has been given.
• When required to assist the catering department in the café shop or by refilling coffee room to include replenishing tea, coffee milk and sugar when necessary
• Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
• To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
• To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
• To ensure you wear all personal protective equipment provided and specified for the tasks
• To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, Manual Handling, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
• To deal with any complaints / issues from customers immediately and report directly to Front of House Manager.
• To participate actively within team meetings in order to develop ideas to enhance service offer.
• To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / General Manager
• To be flexible to work additional hours in order to cover holiday and sickness within the team.
• To assist with the lifting and movement of furniture within a team or at preparation for meetings
• To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
• To complete any paperwork pertinent to the area of work
• To offer excellent customer service to all customers
• It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required
• To supervise and use of radiation equipment located in the post room.
• Conduct probation reviews for all new starters, action any improvements required.
• Support front of house manager with recruitment process/clearances for all post room/porterage staff.
• Train and effectively use the inhouse internal radio system.
• WTS internal HMRC postal system train out and refresh to all staff.
• Manage the first aid box replenishments for all Sodexo areas within the Leeds RC.
• Notify relevant departments of postal or waste collections.

About the Company

Why choose Sodexo?

You don’t just join Sodexo, you belong.   

What do we mean when we say belong?  

It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.   

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career.  

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins.  We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.   

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Click here to read more about what we do to promote an inclusive culture.

Our benefits:   

As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as;    

• Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop   
• Talk – a free wellbeing support helpline for you and your family   
• Up to three paid days each year to volunteer
• Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation)
• Cycle to work    
• Life assurance