Lounge Supervisor

Job Introduction

About the role

At Sodexo we know it’s the little things that can make the biggest difference when it comes to hospitality, and we have an exciting opportunity for a Lounge Supervisor to join our family at Gulf Air Falcon Gold Lounge, Heathrow Airport ,Terminal 4

Is an ideal role for you to showcase your fantastic customer service and exceptional eye for detail!

We maintain the highest of standards and, with your help, we’ll be ensuring that all our services are delivered with care, flair and of course, a winning smile!

You must be able to provide 5 years working history and 5 years address.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

A few things about you

We want you to bring your leadership skills, positive can-do attitude and your knowledge of food hygiene standards with you, when you join us. Don’t forget your fantastic admin skills too!

You’ll be a role model when it comes to what great customer service will look like! You’ll assist with the daily event schedule for team members, the day to day running of the kitchen and general problem solving, so your flexibility will be key.

Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practises so it is vital that you'll champion this.

Role Responsibility

To plan, supervise, deliver and present the food and beverages as per Gulf Falcon Lounge food specification.

Supervise, guide and coach the assigned staff to ensure an efficient operation of the Gulf lounge.

Interact with customers by explaining the food and beverages on offer. Gauge needs and make recommendations to meet the exact needs of Gulf premium customers.

Manage a team of service, cleaning and kitchen staff as well as the other resources (i.e. employee working hours, staff training, stores management) in close collaboration with the Gulf lounge team to deliver a superior product and services that delight all customers, and to ensure a smooth lounge operation.

The Ideal Candidate

Essential

Front of house and customer facing experience

Experience in supervising a team

An element of food experience

Highly motivated

Attention to detail

Able to work on own initiative within a team environment

Desirable

Lounge experience

Airport experience

Package Description

•  £12.50 per hour
• 40 hours per week
• 4 on and 2 days off shift patterns
• 5:00 – 14:00 / 13:30 – 22:30 (9 hours shift)
• Many employee benefits, rewards and recognition.

About the Company

Sodexo Live! is offering exciting opportunities to work at top venues delivering the highest standard of events across the country. As a company we provide catering on behalf of our clients at prestigious sites and events including Ascot Racecourse, The RHS Chelsea Flower Show, Brighton AMEX Stadium, Edinburgh Corn Exchange, Goodison Park, Hampden Park, Bateaux London, ACC Liverpool, Newcastle United football club, Blackburn Rovers , Henley Royal Regatta, Headingley Stadium, DW Stadium, Hamilton Park racecourse, Kent County Cricket Club, Beckenham, The Spitfire Ground St Lawrence, Assembly Rooms, Dundas Castle, The Wallace Collection, Royal Air Force Museum London, V&A Dundee, Royal Lytham &St Annes Golf Club, Emirates Lounges, Virgin Clubhouse and many more. 

To help us deliver the highest quality service we are looking for passionate, enthusiastic and motivated individuals to join our team. We have a range of positions available to set you off on the right track within Sodexo, so step up to the mark, be more than a spectator and become a part of our team.

Why choose Sodexo?

You don’t just join Sodexo, you belong.  
What do we mean when we say belong?
It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.  

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career.  

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.