Lounge Supervisor at Emirates Airline, Gatwick Airport

Job Introduction

Working in a Emirates Heathrow Lounge, providing first class customer service to guests.

• To plan, supervise, deliver and present the food and beverages as per Emirates Lounge food spec-ification.
• Supervise, guide and coach the assigned staff to ensure an efficient operation of the Emirates lounge.
• Interact with customers by explaining the food and beverages on offer. Gauge needs and make recommendations to meet the exact needs of Emirates premium customers.
• Manage a team of service, cleaning and kitchen staff as well as the other resources (i.e. employee working hours, staff training, stores management) in close collaboration with the Emirates lounge team to deliver a superior product and services that delight all customers, and to ensure a smooth lounge operation.

Role Responsibility

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constant-ly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.
• Provide training and guidance to service staff on the presentation and display of food and beverag-es. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
• Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Emirates management in a timely manner. Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations. Communi-cate product, service and other customer issues to SDX and Emirates management, so that cor-rective action can be taken in a timely manner.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that as-signed staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log rec-ords and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times

The Ideal Candidate

• Front of house and customer facing experience
• Experience in supervising a team
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable:

• Lounge experience
• Airport experience

About the Company

Sodexo Live! is offering exciting opportunities to work at top venues delivering the highest standard of events across the country. As a company we provide catering on behalf of our clients at prestigious sites and events including Ascot Racecourse, The RHS Chelsea Flower Show, Brighton AMEX Stadium, Edinburgh Corn Exchange, Goodison Park and many more.

To help us deliver the highest quality service we are looking for passionate, enthusiastic and motivated individuals to join our team. We have a range of positions available to set you off on the right track within Sodexo, so step up to the mark, be more than a spectator and become a part of our team.