Lounge Manager (Food and Beverage)

Job Introduction

Are you passionate and experienced in delivering 5* service in a food and beverage environment? Do you have proven people management skills and a keen eye for detail?

We currently have an opportunity for a Lounge Manager to join the team, leading one of our prestigous lounges in Birmingham Airport. You will be responsible for maintaining a first class service operation amongst a team of front and back of house across catering, cleaning and front of house.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

• To plan, manager, deliver and present the food and beverages as per food specification.
• Manage, guide and coach the assigned staff to ensure an efficient operation of the lounge.
• Interact with customers by explaining the food and beverages on offer. 
• Manage a team of service, cleaning and kitchen staff as well as the other resources (i.e. employee working hours, staff training, stores management) 
• Manage site compliance across Health and Safety and Food Safety operations.
• Continually bring added value to the contract through innovation and pro – activeness.
• Complete monthly reports for the client in coordination with the Account Manager.
• Provide solutions to operational airport challenges.
• Financially manage the contract. Work towards achieving financial and non-financial targets.
• Manage staff performance through regular one to one meetings and appraisals.

The Ideal Candidate

Essential

• Experience in providing high end quality customer service and product.
• Experience in delivering 5* service
• Experience in managing a team. 
• Catering experience 
• Excellent communication skills
• Competent IT skills
• Highly motivated and good at motivating others
• Attention to detail
• Able to work on own initiative within a team environment
• Flexible approach – 5 out of 7 day working pattern.

Desirable

• Food and Beverage experience is desirable but not essential
• Experience in providing services to a prestigious client
• Hands on experience of customer service training
• Energetic and forward thinking – innovative approach to problem solving.

Package Description

Up to £28,700 per annum dependent on experience + bonus + benefits

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.