Logistic Support Services Manager

Job Introduction

• 40 hours per week
• Monday - Friday - 7.30 - 16.00
• £28,800 - £30,800 per annum
• Sodexo rewards and benefits 

Job Introduction

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

Sodexo is a global leader in services that improve Quality of Life. We’re looking for an experienced Logistic Support Services Manager at Merville Barracks to oversee service delivery within our Logistics Support Unit, ensuring excellent performance, client satisfaction, and budgetary control.

 Whatyou’ll do:

• Plan, organize, and manage the delivery of all services within the Logistics Support Unit, ensuring that service standards outlined in the service level agreement (SLA), KPIs, and contractual terms are consistently met, maintained, and improved.
• Ensure the effective delivery of contracted outputs through both Sodexo and MOD IT operational systems.
• Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations.
• Manage all aspects of performance of an assigned group of direct reports.
• Manage, motivate, and develop your team, including completing PDRs and handling staff absence and performance management.
• Oversee health and safety management of building D11, ensuring compliance with MOD regulations and promoting a “Zero Harm” culture.
• Act as Subject Matter Expert for accounting systems (Planet, PFI, Kronos) and manage daily operational tasks.
• Maintain strong relationships with clients and customers, ensuring their expectations are met.
• Work with other department managers to ensure smooth coordination of service activities.
• Contribute to service growth and manage budgets to meet commercial and client expectations.
• Achieve and monitor performance targets, including gross margin and audit success.
• Act as duty manager and provide holiday/weekend cover as required.
• Continuously improve your skills, attend relevant training, and support team learning.

What you bring:

• Management experience of working within the sphere of logistics, supply management and warehouse distribution.
• Knowledge of working in a management role within a warehouse environment and/or Hard or Soft FM service industry.
• Leadership skills and knowledge.
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication.
• Management knowledge of Health, Safety and Welfare.
• Ability to make independent decisions.
• Able to work on own initiative within a team environment.
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook).
• Able to demonstrate attention to detail and adherence to standards.
• Analyse problems analytically, develop opportunities and implement innovative solutions.
• Must be able to demonstrate the ability to communicate effectively both verbally and in writing.

 Desirable:

• Previous experience in effectively managing in a similar role.
• Health and Safety qualification equivalent to IOSH managing safely.
• Soft FM specific technical skills including contract administration and transport.
• Proven experience of managing client relationships within a contract environment.
• Proven track record of leading, managing and developing a team.

What we offer:

 Workingwith Sodexo is more than a job; it’s a chance to be part of somethinggreater. You’ll belong in a company and team that values youfor you; you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part ofsomething greater? Apply today!