Lobby Host

Job Introduction

The Lobby Host is an ambassador for Microsoft and RE&F (Real Estate & Facilities) creating first impression for all guests.  The Lobby Host is responsible creating experiences that make Microsoft guests feel important, and through this interaction they receive an enhanced experience. 

This role will positively showcase Microsoft’s digital workplace capabilities demonstrating dynamism and agility in the way the service is offered through digitized tools.  

The lobby host is responsible for the guest experience, and other services provided by front of house, which may include: switchboard, lobby, meeting rooms, concierge and events.  

Role Responsibility

• As part of a highly dynamic proactive, multi-disciplined and professional Facility management team, the Lobby Host will be responsible for the highest level of front of house, guest experience and events services:
• Demonstrate ‘best in class’ Customer Service and Satisfaction
• Ensure all Microsoft visitors feel important through positive interaction
• Use Microsoft lobby experience tools, to schedule all visitors, tailoring essential orientation information to enhance their customer journey, acting as an ambassador for all visitors until connecting with their host, event or meeting.
• Operate a professional and agile switchboard service, standing by any Microsoft operational playbooks or protocol training
• Conduct audits and checks, collaborating with the local service teams to ensure the space offers a 5 star experience, always Foster great relationships with colleagues and key stakeholders, where all interactions and communications consummate professionalism Offer guidance and support to all unannounced visitors complying with GDPR and global security standards
• Maintain a sound knowledge the facility orientation, service outlines and benefits of the RE&F services, be on hand to share this knowledge to enhance the service journey and experience
• Proactively recommend service enrichments and efficiencies that enhance the lobby experience
• Co-ordinate events, catering and meeting the needs of all customers
• Provide accurate and timely reports to the facility manager
• Actively reports and resolve service improvements, show a continuous improvement mindset
• Look for time efficient ways of completing any activity, which is customer focused
• Escalate potential and actual service issues, appropriate and timely manner
• Be punctual
• Be prepared to assist your colleagues in a willing and positive manner and move from one activity to another, as needed
• Be friendly, pleasant acting with a one team approach across all RE&F services
• Attend briefings and training sessions, following instruction and conveying knowledge 

The Ideal Candidate

• A great host
• Exemplary service excellence experience, understanding how to deliver outstanding customer journeys, experience within a similar environment is essential
• Professional, warm, friendly, caring and above all articulate with a positive can do attitude
• Passion for technology, tech savvy
• Communicative, good prioritisation and organisational skills
• A thirst for knowledge of our client, Microsoft, RE&F and Sodexo
• Capable of absorbing, retaining and translating information to enhance the service experience
• Confidential, ability to manage sensitive situations and data, professionally and fluently
• A natural ability and experience in conversing confidently with a range of people, international visitors, senior leaders to front line service team
• Adaptability, capable of adjusting work schemes and schedules to work within a dynamic environment
• A talent to apply logical and creative thinking situations creating the best outcome for the customer
• A positive outlook creating solutions not issues

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process