Loading Bay Team Leader

Job Introduction

We currently have an opportunity for a dedicated and hard working Loading Bay Team Leader to support the Mail & Distribution Manager in providing and overseeing an excellent back of house delivery/porter service, delivering the highest standards of customer service and fulfilling the business requirements.   This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• To act as the first point of contact for the Back of House Team and all Loading Bay users
• To provide support and guidance and resolution all requests and queries to the Loading Bay and Basement areas
• If unable to resolve any requests and queries refer to the Logistics Manager
• Provide daily reports on Back of House operations
• To ensure the smooth running of deliveries and collections for Back of House daily requirements of customers / service providers
• To ensure all incoming deliveries are cleared from the Loading Bay within 20 minutes (as per the unload / hold agreement), reporting anomalies to the Logistics Manager
• To oversee and ensure deliveries are transported to respective stores within the basement as requested by other business partners
• To ensure the Loading Bay is kept clean and tidy, tidiness must comply to the standards laid down within the Health & Safety guidelines
• To ensure all Back of House checklists are filled out and filed on a daily basis
• To review and action any issues on the nightly check-sheets each morning
• To ensure all Clients are advised of the arrival of all deliveries
• To ensure Health & Safety Procedures are adhered to i.e. Manual Handing Guidelines
• To ensure that all equipment is in working order and is used in accordance with the manufacturers guidelines
• To keep in contact with equipment suppliers, organising services and ordering PPE, parts etc.
• To meet monthly with the Logistics Manager to keep up to date with Health & Safety  issues cascading information and new practices to the rest of the team as necessary
• To attend meetings i.e. Health & Safety, Supervisors etc in the Logistics Managers absence, taking notes and updating him with any relevant information on his return
• To ensure a prompt response to all customers’ requests is provided by the team at all ties assisting as necessary
• To prepare a monthly deliveries statistics summary for the Logistics Manager
• To ensure team awareness of high standard of service levels expected
• To ensure that the quality of service provided by the Back of House team fully meets the needs of customers and agreed service standards
• To review training requirements with the Logistics Manager on a monthly basis
• To monitor the teams punctuality, reliability and personal presentation
• To assist/oversee any other Back of House or Front of House Logistics tasks as and when required
• To actively support others, taking on additional responsibility if required to deliver excellent customer service
• Keep up to date with the Client and events
• Contribute / assist in championing the need for continuous improvement
• To be receptive and adaptive in a fast moving environment
• To assist the Logistics Manager in team appraisal and disciplinary matters

The Ideal Candidate

• Good knowledge of Health and Safety
• Forklift Operators Licence (Counterbalance)
• Clear communication skills
• Excellent Team Building skills
• Team Leader/Supervisory experience
• Confident manner in order to handle and resolve queries with all levels of staff
• Two year customer service experience
• Intermediate PC Skills

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
 In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.