Learning and Development Assistant

Job Introduction

We have an excellent opportunity for Learning and Development Assistant to join our team. In this role you will be responsible for providing a customer focused, accurate and efficient Learning and Development administration and query handling service.

To be successful in this position you will need to be a people focused individual with excellent communication skills. In addition to this you will have good attention to detail and organisational skills as you will be ensuring that employees are booked onto courses in a timely manner and that any queries are resolved within agreed timescales.

Role Responsibility

• Undertake administration for learning and development solutions including coordinating bookings for courses and trainers such as scheduling, preparing and sending joining instructions, course materials, venue booking, catering and facilitator liaison
• Ensure all records are maintained & secure, complying with obligations under the Data Protection Act and segment specific requirements
• Work closely with trainers to ensure that they have all necessary information for courses they are delivering
• Provide administrative support for bulk employee communications, TUPE data gathering, mobilisation support and change projects
• Ensure customer queries and requests are responded to efficiently, accurately and in accordance with People Centre standards
• Ensure data inputted accurately into HR systems

The Ideal Candidate

What’s Essential

• Proficient IT skills including MS Word, MS Excel and MS PowerPoint
• Committed to providing a helpful, friendly, responsive customer service
• Awareness of goals and standards, with ability to follow tasks through
• Well organised, with ability to work to tight deadlines and pay attention to detail
• Understanding and respect for confidentiality
• Accurate keyboard and data entry skills
• Excellent telephone manner
• Ability to work cooperatively within a team and on own initiative

Where we can be flexible:

• Understanding of Learning and Development processes, policies and procedures
• Experience of using SAP

Package Description

• £22,600 Per Annum plus bonus
• 07:45 - 16:15 week 1
• 08:45 - 17:15 week 2
• Monday - Friday
• Permanent 
• We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process