Learning and Development Administrator

Job Introduction

HMP Northumberland are looking to recruit an Administrator to provide responsive, effective and efficient administration support to the centralised Learning and Development (L&D) service within the newly established Centre of Excellence across Sodexo’s Custody estates.

The Centre of Excellence is based at HMP Northumberland and  provides L&D administration services to our prison sites and manages the learning offer for our employee’s through Microsoft O365 and our learning management system (LMS) Ingenium. Previous Learning Management experience would be an advantage as well as knowledge and experience of using; Planner, Stream, Forms, Sharepoint & Teams.

This role will report into the L&D Co-ordinator and the Administrator will be responsible for supporting the wider L&D strategy and centralised administration functions across the estate to support the delivery of the administration services with a focus on innovation and implementation of digital tools and processes to streamline services.

If you are looking for an opportunity to develop your career in Learning and Development (L & D) working for an innovative and rapidly growing business in the Justice sector, this could be a fantastic opportunity for you.  You will join our new friendly and rapidly expanding Centre of Excellence L & D Team, where you will have the opportunity to undertake interesting and varied roles across our L &D  service as we commence centralising this service enabling you to make a genuine contribution to the business from day one.

You will be involved in providing administrative support and actively involved with projects and workstreams across the full Learning and Development lifecycle. Your work will support all centralised services across the business giving you an excellent grounding of how the Centre of Excellence supports the wider business in driving performance through our people.

There will be lots of opportunities to learn and develop both professionally and personally.

For more information on working in Justice within Sodexo please see Careers in Justice

Role Responsibility

• Complete tasks in line with company policy and procedures.
• Develop effective on-going relationships at all levels across central L & D services establishing yourself as a credible, respected and valued administrator, responding to queries directly and influencing managers to follow a best practice approach.
• Support the delivery of centralised Sharepoint administration processes, for example; registers, training schedules, communications, centralised calendars etc.
• Support the L & D Business Partner in planning and implementation of organisational changes, L & D projects, workstreams, and initiatives that support the Centre of Excellence business strategy.
• Collation of weekly and monthly reports using in house systems; Ingenium, Microsoft, for Executive, L & D Team and wider teams as the centralised service evolves.
• Proactively spot/implement opportunities to improve team ways of working supporting the L & D Advisor and L & D Managers to identify problems and find solutions.
• Providing L & D support for ad-hoc operational business related projects, for example; new business wins, L & D workstreams, training events, etc.
• Support the movement from paper based processes to new digital platforms, e.g Microsoft 365 tools.

The Ideal Candidate

• Experience of working in a similar environment or Administrator role
• Excellent knowledge and skills in MS Office Packages; Sharepoint, Office 365, Teams. Use of Visio (Desirable)
• Experience of working under pressure and to deadlines
• Experience of digitalisation of paper based processes
• Able to manage competing work priorities

Personal Qualities

• A real passion to work in a people orientated role and implement digital tools and new ways of working to continuously improve the centralised service.
• Great organisation and administration skills with good attention to detail
• Comfortable and confident to communicate with people from all levels of the business
• Have plenty of initiative to problem solve with a real 'can do' attitude
• Have a great attitude to work and be able to work within the boundaries set as part of the new centralised service

Package Description

Starting salary of £18,450 per annum.

Excellent benefits including free onsite parking, shopping discounts and pension.

37.5 hours per week

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Please note all roles within Sodexo Justice are subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.