Learning & Performance Administrator - FTC

Job Introduction

Sodexo are looking for a proactive and detail-oriented individual to join our team as a Learning & Performance Administrator. 

In this role, you’ll be responsible for the day-to-day administration of our Learning, Performance, and Talent Management system, ensuring everything runs smoothly behind the scenes. You’ll respond to user queries in a timely, efficient, and professional manner, becoming a trusted point of contact for system support. You'll also play a key role in supporting the wider Learning & Performance team with a range of administrative activities that contribute to delivering high-quality learning experiences across the organisation. If you're organised, enjoy helping others, and want to be part of a collaborative and purpose-driven team, we’d love to hear from you!

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers  

Main Responsibilities 

• Complete daily work tasks ensuring tasks are carried out to a high standard and completed within Service Level Agreements
• Provide regular operational feedback, escalating potential operational and customer issues as soon as they arise
• Ensure a helpful, responsive and customer friendly administrative and query handling service to all customers, ensuring that all services are completed within agreed timeframes
• Ensure use of and accurate maintenance of systems including SAP HR and any other reward / benefits platforms enabling you to run regular reports with regards to new starters and leavers
• Build and maintain a strong and professional relationship with 3rd Party providers, ensuring they are updated in a timely manner
• Support the development and training of colleagues and new team members
• Ensure all records are maintained and secure, complying with obligations under GDPR and specific segments requirements
• Work closely with the data and reporting team to ensure the business has access to timely and accurate data when they need it
• All tasks and interactions related to delivering the service are completed according to the principles & practice detailed within the Information Security Policy and any other additional security requirements for specific customer groups.

Please see attached job description for further information regarding the role requirements 

Ideal Candidate

• Experience of building strong relationships with demanding stakeholders
• Customer service focused and committed to providing a helpful, and responsive HR service
• Strong verbal and written communication skills including excellent telephone manner
• Ability to quickly adapt to changing priorities and ability to identify situations which could result in potential customer complaints in order to prevent the complaint from occurring
• Well organised with ability to work to tight deadlines ▪ Strong understanding and respect for confidentiality
• Proficient user of Microsoft Office programmes

Package Description

£25,461.07 per annum

Working with Sodexo is more than a job; it’s a chance to be part of something greater. 

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. 

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. 

For further details regarding our Sodexo benefits please see attached.  

Ready to be part of something greater? Apply today! 

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.