Join Our Team as an Experienced Prison Custody Officer at HMP Forest Bank

Job Introduction

Shape the Future of Custody at HMP Forest Bank – Join Us at an Exciting New Chapter.

Have you built your career as a Prison Custody Officer and are now ready for a new challenge where your experience will truly make a difference?

We’re proud to announce that Sodexo has successfully secured the new contract at HMP Forest Bank and with that win comes a wave of fresh opportunities. This is your chance to bring your custodial expertise to a forward-thinking organisation committed to transformation, rehabilitation and professional development.

We’re looking for experienced and passionate Prison Custody Officers (PCO) to join us in shaping a dynamic new era at HMP Forest Bank. Whether you're currently working in HMPPS or another custodial setting, this is an opportunity to play a key role in building a positive, safe and supportive prison environment - right from the start.

Why Join HMP Forest Bank Now?

• We’re entering a new phase of growth and innovation following our successful rebid.
• You’ll be part of a renewed team with fresh energy and ambitious plans to enhance rehabilitation and staff development.
• Your experience matters - you’ll play a critical role mentoring new officers and helping build a strong, values-led culture.
• You’ll work in an environment where your voice is heard, and your career is nurtured.

Your Role as an Experienced Officer

As a seasoned PCO, your knowledge and calm professionalism will help maintain order, safety and positive engagement within the prison. You’ll also be a role model and mentor to newly recruited officers who are just beginning their journey in custody.

Key responsibilities include:

• Using your custodial experience to supervise and support daily prisoner activities, maintaining order and accountability.
• Acting as a Key Worker, supporting rehabilitation through positive relationships and consistent guidance.
• Responding confidently and effectively to incidents, applying sound judgment and control.
• Writing accurate, objective reports that help inform decisions and support prisoner progress.
• Taking part in rehabilitative workshops and programmes, reinforcing change and positive behaviour.
• Supporting and mentoring new colleagues as they learn the role and culture. 

What We're Looking For:

• Significant experience as a Prison Custody Officer, ideally within HMPPS or a similar environment.
• Strong interpersonal and communication skills - able to stay professional and composed under pressure.
• A natural mentor who enjoys supporting and developing others.
• Confidence in challenging inappropriate behaviour and setting clear boundaries.
• Committed to upholding safety, fairness and high standards of conduct.
• A proactive, team-oriented individual who leads by example. 

What You’ll Get in Return:

Joining Sodexo at HMP Forest Bank means more than just a job—it’s a chance to influence culture, contribute to a fresh start for the site, and progress your own career within a global organisation that values your input.

You’ll also benefit from:

• Ongoing professional development and training
• Career growth pathways within Sodexo Justice and beyond
• Full uniform and protective equipment provided
• Health and wellbeing support
• Recognition and rewards schemes
• Life assurance and pension
• Cycle to work scheme
• Free on-site parking

Be Part of the Change

If you’re ready to bring your custodial experience to a role where you can truly make an impact, mentor the next generation, and be part of an exciting new chapter at HMP Forest Bank - we want to hear from you.

Apply now and take the next step in your custodial career with Sodexo.

About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.