IT Support Analyst

Job Introduction

We are looking for an IT Support Analyst to join our Technology  team based in Whitechapel, London.  The Good Care Group is a leading provider of live-in care services in the UK.  We’re innovative, and really embrace technology - and from an IT standpoint we think that's very exciting.  But it's not only us who recognise that; our awards speak for themselves - last year we won the HealthInvestor Awards for IT Innovator of the Year.

This is a great opportunity to get a real foot in the door in IT, with an organisation that is a true innovator and game changer when it comes to online systems in the care sector.  We’ve got an exciting 12 months ahead, with IT innovation being at the forefront of our plans for 2023.  As IT Support Analyst you will support our teams across multiple platforms including laptops, chromebooks, mobile devices and videoconferencing equipment.   

If you're looking to make a difference, not only in a company at the forefront of technology in its field, but ultimately to people's lives, we think there is nowhere better to start than The Good Care Group and our sister company Oxford Aunts.

Why we think there’s nowhere better:

• Hybrid working split between home and office base in Whitechapel, London

• We’ll invest in your career development, through additional training, coaching and mentoring

• Award winning innovative software and processes

• Supportive team and management 

• Great place to build skills in IT with development opportunities across the Sodexo Group

• Free, confidential Employee Assistance Programme

• Cycle to work scheme

Role Responsibility

Providing exceptional customer service to our teams, you will help to resolve any technical issues including troubleshooting systems, hardware and software issues.  As well as carrying out day-to-day admin, there will also be lots of opportunities to get involved in IT projects with the wider business which will further develop your skills.  

The Ideal Candidate

• Self-motivated and strong ability to work independently, as well as in a team

• Confident communicator, able to speak to users who may not have English as their first language

• Good knowledge of IT platforms

• Familiarity with Google Workspace applications

• Ability to manage multiple priorities effectively

• Strong planning and organisational skills

• Keen to learn and develop the role

• Experience of Salesforce an advantage

If you’re as passionate about quality and service as we are, this is a great opportunity to grow and develop in a thriving business which is also part of Sodexo’s homecare business. 

By submitting your details, you acknowledge that The Good Care Group is collecting, processing and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process