IT Helpdesk Support Technician

Job Introduction

We have a great opportunity available to join our IT support team in Salford. To be successful in this role you will need to have a keen interest in IT, good technical ability and excellent customer service skills.

As the IT Helpdesk Support Technician, you will be responsible for the receipt of incidents and requests reported by customers, and the co-ordination of rapid and appropriate responses, including: channelling requests for assistance to appropriate functions for resolution, monitoring progress, and keeping customers appraised of progress. You will be a Support Technician for up to 4000 laptops and desktop users.

Rotating shift pattern, earliest start of 07:00 and latest finish of 18:00

Service Operations is the part of our business that supports segment development by providing expertise and process standardization across all segments. Service Operations leverages our global expertise and best practice to bring the best of Sodexo to all of our clients. It includes everything from FM expertise to food development through to bid support, health and safety, and contract design and management.

Due to the nature of this role you will be required to complete Disclosure and Barring Service (DBS) clearance.

Role Responsibility

• Capturing details of incidents and requests into the service desk and prioritising based on impact and urgency.
• Resolving issues and completing requests raised into the service desk and escalating issues that can not be resolved to the relevant IT functional teams.
• Providing advice to customers on systems, products and services which are available to them
• Assisting the line manager in identifying personal training and development needs
• Gaining sound understanding of Sodexo specific PC applications and the impact of any failures/problems
• Providing mentoring/training to more junior members of the Support team as required

The Ideal Candidate

• Excellent customer service skills, ability to understand the needs of customers and keep them in mind when taking actions or making decisions
• Excellent communication skills
• Able to demonstrate initiative and anticipate needs
• Experience supporting Windows Operating Systems and Office 365 Applications

Desirable

• Experience working in a Support Service environment
• Experience supporting EPOS tills and associated peripherals
• ITIL Awareness

Package Description

Salford, Manchester with flexible working options available

£23,000 - £25,000 per annum

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process