IT Change Manager

Job Introduction

Within the IS&T Team, the IT Change Manager will own the delivery of change management activities across Sodexo.

You will encourage best practice change management across all layers of IT Service Management (ITSM), Infrastructure, Applications and Projects. The Change Manager will ensure that the requirements of the Change Management Policy under the Change Control Framework are adhered to across Sodexo.

You will work closely with the IS&T support teams, technical implementors, programme/project management, business relationship managers and compliance and control functions. You will drive improvements, control and create standardisation where required and provide the necessary challenge when you need to.

As Change Management is a key ITSM discipline, this role will be pivotal in the development and running of best practice policy, standards and controls across the services IS&T provide to the business.

Role Responsibility

• Ensure the change policy requirements are adhered to within Sodexo, by all 3rd parties and at country levels across each and all layers of the change process
• Establish a series of deliverables for actionable and targeted change management
• Evaluation by stakeholders, impact assessment and action strategy for transition including coordination and preparation program
• Be aware of all releases pertaining to applications, software, builds and code releases and ensure that all stages of release management are conformed to
• Perform Risk management and analysis on all major releases and changes to ensure the correct outcomes are met
• Quality Assurance across all Changes and Releases
• To work closely with the Programme/Project Management Team to participate in discovery, go-no go meetings and ensure that mandatory change requirements prior to go-live are understood and complied with
• Work alongside the IT Compliance & Control teams to ensure existing change controls are protected and facilitate the escalation of issues or concerns arising within change management governance
• Champion Change governance and encourage development through innovation, benchmarking, adoption of best practice and knowledge sharing
• Challenge, influence and educate stakeholders and teams to adopt best practice change management within their programmes and projects
• Work with Service Delivery Managers to help identify continual service improvements within the Change Management functions, identifying opportunities for continual improvement and innovation in our change approach
• Identify, assess, and devise strategies for risk reduction
• Assess the effects of transition
• Fostering educational activities
• Identify and express the transition and impacts from the viewpoint of individuals, procedures, strategies, and structures through stakeholders.
• Ensure the awareness is shared with affected viewers throughout the program
• Lead stakeholders
• Build and manage relationships with key stakeholders across all layers and levels
• Tracking and monitoring
• Using the ITSM to manage all Change and Release related tickets ensuring the status and categories are correct.
• Create performance reports on a weekly/monthly basis displaying activities, KPI’s, SLA’s management information, highlights and lowlights

The Ideal Candidate

Hard Skills

Service Transition

• Change management
• Risk Management
• Release Management

Service Management

• Performance management

Service Operations

• Incident
• Problem
• Service request

Project Management

•  Prince2  
•  Agile
• Stakeholder and relationship management

Quality Assurance Management

• Compliance management
• IT Service Continuity Management
• Portfolio Management

Soft Skills

• Decision Quality (Level 4: Contributing strategically)
• Business Insight (Level 4: Contributing strategically)
• Cultivates innovation (Level 3: Contributing through others)
• Persuades (Level 3: Contributing through others)
• Manages ambiguity (Level 4: Contributing through others)
• Collaborates (Level 3: Contributing independently)
• Training others (Level 3: Contributing independently)                      

Essential Qualifications

• ITIL V3 / V4 Foundation  

Desired Qualifications     

• ITIL Practitioner
• ITIL Service Lifecycle Service Transition
• Prince2 and/or Agile Foundation  
• VeriSM 

Package Description

Circa £50,000, Company Bonus and Flexible Benefits Fund 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process