IT Business Relationship Manager

Job Introduction

We’re looking for an experienced leader with a solid understanding of our Corporate Services, Energy & Resources and Sodexo Live segments their aligning strategies and markets to join us as a Fixed Term Business Relationship Manager. In this role you’ll be accountable for the demand management process for a number of business segments and will be able to navigate and balance the needs of the business with the delivery capacity of the wider IS&T function.

To be successful in this role you’ll have exceptional stakeholder and business partnering skills and the ability and confidence to influence senior leaders within Sodexo. You will be passionate about IT and enthused by service relationship.

This is a home based role but flexibility for rare occasional travel would be beneficial to improve the understanding of business requirements and build relationships.

Role Responsibility

• Responsible for Business (segment, function, platform) liaison to ensure alignment of IS&T activities to Business needs and the demand management process for the segment or business.
• Extensive understanding of the IS&T organization in addition to the skills to effectively communicate with segments and to understand their technological needs.
• Fully understand the business strategy of the segment and provide advisory services on any technology aspects.
• This role develops an intimate relationship with the Business representatives at the highest level of the segments: understand their strategy, provide insights when relevant (data based).
• Assisting the segments to define their Annual Business Plans or Roadmaps.

A full list of responsibilities can be found in the attached job description

The Ideal Candidate

• Holds professional IT qualifications in Service Delivery (e.g. ITL Foundation) and Project / Programme Management (e.g. PRINCE2 / MSP / PMI)
• Proven and relevant experience in Information Technology management
• Clear understanding of Sodexo business and processes
• Experience leading teams, directly or indirectly, of up to 25 FTE across regions.
• Ability to capture and analyse complex business requirements and prioritise competing requirements and influence strategic direction
• Ability to communicate business problems and priorities to technical audiences
• Extensive experience of full contract lifecycle (from bid to demobilisation) major multinationals / UK Government
• Able to manage IS&T demand from business segments totalling revenue £700m – £1bn and able to manage 15-20 Major Strategic initiatives (projects / programmes) concurrently
• Ability to define Segment IT strategies with Segment Executives
• Establishes excellent working relationships with C-level stakeholders, senior managers and attends Exec level meetings; clients and technical staff or suppliers
• Security Clearance to OFFICIAL-SENSITIVE (SC) level (for some contracts)

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance, free will writing, life assurance, 24hrs GP access and the ability to purchase or sell annual leave.

We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process