Housekeeping Manager

Job Introduction

Alderley Park is a leading pharmaceutical bio site with a strong focus on the research and development of new drugs. The housekeeping team are responsible for delivering a 5* cleaning service according to area and customer needs. This includes the responsibility for the day to day cleaning of general areas, toilets, kitchen hubs, offices, laboratories, general waste removal, recycling and deep cleans.

Role Responsibility

• Design and implementation of cleaning schedules
• Provide estimates for new and additional business for clients and customers
• Adhere to all standard operating procedures (SOP) and work instructions.
• Participate in level 1 and 2 audits/performance checks alongside client and line manager and escalate any issues/complaints to the Food and Soft Services Operations Manager.
• Complete all necessary training and development.
• Management of day to day housekeeping resource across site including holiday planning
• Daily management of housekeeper and supervisor efficiencies
• Have a flexible working pattern to accommodate operational needs
• Responsibility of the time management system, Kronos
• Build relationships with colleagues and key scientists/customers and APL tenants. Providing excellent customer service and service structure to the department.
• Undertake all required training in relation to all aspects of the cleaning service delivered to the client, as requested.
• Deliver team training and team PDRs in accordance with company requirements.
• Attend team meetings when required.
• Use online computer systems in accordance with delivering our services.
• Undertake specific training on the relevant cleaning offer.
• Wear where applicable any items of personal protective equipment, as specified.
• Comply with all client policies / procedures in relation to housekeeping / infection control / security.
• Ensure that all requirements in relation to COSHH are adhered to.
• Adhere to the site/cleaning offer and colour coding policy.
• To report all faults in relation to cleaning machinery/equipment and building defects
• Call out responsibility along with line manager
• Be the single point of contact for the Customer Operations Managers
• Responsible for the service development of the housekeeping department

The Ideal Candidate

• Ability to lead a team to achieve desired results
• Confident and friendly approach
• Attention to detail
• Ability to prioritise and work under own initiative
• Good time management skills
• Reliable and trustworthy
• Flexible and accommodating to a changing site and working environment 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process