Hourly Care Manager

Job Introduction

We’re looking for an experienced care manager to join our hourly care team in Oxford.  You will be mentoring and supporting a small team of carers, helping them provide the best home care possible to our clients in and around Oxford.  Getting to know every carer and client, you’re the person our carers will turn to for advice. You’ll be at the heart of our care, keeping everything running smoothly, providing the all-important link between our clients, carers, operations team and service centre.

Community matters to us at Oxford Aunts.  We share ideas, knowledge and experience to keep the people we care for part of the community they belong to.  If this is a passion you also share and you have previous experience as a care manager, regional care manager or similar, we would love to hear from you.

Working with us you’ll have:

• Hybrid working split between our new office base in Oxford (Eynsham) and home

• We’ll invest in your career development, through additional training, coaching and mentoring

• Award winning innovative software and processes

• Supportive team and management 

• Great place to build skills in sales with development opportunities across the Sodexo Group

• Free, confidential Employee Assistance Programme

• Cycle to work scheme

• Opportunity to help shape and define our new hourly service

Role Responsibility

You will be accountable for delivering a high level of customer care to both our clients and carers, through positive and proactive engagement.  Working closely with the existing Registered Manager at Oxford Aunts and the operations team you will also support our live-in side of the business, to ensure that our clients all receive an entirely joined up experience.

Whilst Oxford Aunts has already begun to deliver hourly ‘wrap around’ care to existing clients, you will be responsible for supporting the Head of Hourly Care with all pre-operational set up processes including competitor analysis, recruitment, policies and processes and associated documentation, systems development, creation of training materials, reporting, supporting governance and decision making to prepare the organisation for a complete hourly care offer.

The Ideal Candidate

It’s essential you have previous management experience.  You may already be working in the care sector, but if you’re as passionate about quality care as we are, this is a great opportunity to apply your excellent communication and relationship building skills in a business that genuinely makes a difference.  

You must have strong planning, organisation and prioritisation skills as well as assertiveness, compassion and empathy.  It’s also desirable that you have experience in the health and social care sector, including  recruitment and selection, business development and sales.

Essential

• Proven track record working in the care sector

• Experience in leading and managing teams

• Ability to prioritise effectively

• Planning and organisational skills

• Strong communication skills

• Customer Relations skills

• Driver essential 

Desirable:

• Either hold or work towards NVQ4, NVQ5 or equivalent 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process