Hospitality Trainer

Job Introduction

Job Description

• Job title: Hospitality Trainer
• Location: The Royal Academy of Arts, Burlington House, Piccadilly, London, W1J 0BD
• Salary: Up to £38,000 per year + up to 10% bonus + excellent Sodexo benefits
• Hours: 40 per week, Monday to Friday (09:00 – 17:30)

About the Role:

At the heart of London’s cultural and artistic landscape, the Royal Academy of Arts is one of the most prestigious venues in the capital - a place where history, creativity, and hospitality come together. Sodexo Live!, is proud to deliver the guest experience at this remarkable institution, as well as across a collection of iconic venues throughout the UK.

Are you passionate about hospitality and eager to make a meaningful impact in a dynamic environment? We are seeking a dedicated Hospitality Trainer to join our team at Royal Academy of Arts, where you will play a crucial role in developing and enhancing the skills of our front-of-house staff. In this full-time position, you will work collaboratively with business managers to ensure staff receive comprehensive training and support, contributing directly to key performance indicators and operational success. If you possess strong guest experience knowledge, excellent communication skills, and a background in practical training within mixed hospitality settings, we want to hear from you.

Key Responsibilities

• Champion a culture of excellence in guest experience across several London venues.
• Design and deliver training programmes that elevate service standards and reflect the expectations of our clients and guests.
• Collaborate closely with venue managers to deliver consistent operational excellence and staff engagement.
• Oversee recruitment, onboarding, and training to ensure alignment with brand values and compliance standards.
• Conduct regular service audits and translate guest feedback into continuous improvement actions.
• Develop and embed SOPs that support operational efficiency and service quality.
• Work with the UK Training Academy Manager to craft bespoke training for the Royal Academy of Arts and other key venues.
• Partner with marketing and events teams to align guest experience with the character and prestige of each occasion.
• Report on performance trends and present actionable insights to senior leadership.

What You’ll Bring:

• A background in luxury hospitality or events, ideally within London’s most renowned venues, hotels, or cultural institutions.
• Proven ability to design engaging training content (online and in-person), deliver impactful sessions, and embed behavioural change across diverse teams.
• Proven experience in leading, inspiring diverse, guest-facing teams.
• A confident communicator with exceptional attention to detail and personal presentation.
• Strong understanding of service delivery, guest experience design, and operational excellence.
• Data-driven mindset with the ability to translate insights into improvements.
• A hands-on approach with flexibility to travel across London venues and attend key events when needed.
• A passion for hospitality and the pursuit of excellence.

What You’ll Gain:

This is an opportunity to make a lasting impact at one of London’s most celebrated cultural landmarks while shaping the standard of guest experience.

You’ll join Sodexo Live!, a global leader in live event and venue hospitality, and benefit from extensive resources, structured development opportunities, and a culture that celebrates ambition and creativity.

Alongside competitive pay and a performance bonus, you’ll have access to a comprehensive benefits package, wellbeing resources, and exclusive discounts - all designed to support you in thriving personally and professionally.

Your Next Defining Role:

If you’ve built your reputation in London’s finest venues and are ready to use that expertise to lead, inspire, and elevate service standards at an iconic cultural destination - this is the opportunity that defines your career.

Apply now to join Sodexo Live! at the Royal Academy of Arts - where excellence in hospitality meets excellence in art.