Hospitality Team Leader

Job Introduction

To ensure a five star, professional service is delivered throughout all hospitality services at UCL

Role Responsibility

• To ensure all UCL personnel, clients and their guests are greeted and attended to in a professional, efficient and discreet manner.
• To ensure effective communication with the hospitality management team and service delivery team
•  To provide feedback to the Hospitality Manager on any client comments or special requests made by the clients and their guests.
• Ensure that all rooms are laid out in accordance with the user’s requirements
•  To hold regular ‘Team Huddles’ and ‘Event Briefings’ with the hospitality delivery team
• To assist with the Hospitality supervisor with team rotas
• To actively run events ensuring the correct standards are met and event procedures are followed from start to finish
• Undertake regular checks to ensure that all meeting rooms are clean and hospitality services are presented to the highest standards and the client's satisfaction.
• Adhere to the company security procedures and maintain client confidentiality at all times.
• To carry out any reasonable request made by the management, outside normal duties, but within the scope of the job.

The Ideal Candidate

Essential

• Previous hospitality & event service experience
• Excellent communication
• Professional attitude, appearance and commitment to delivering a high level of customer service

Desirable

•  Knowledge of Company admin procedures and policies

Package Description

An excellent opportunity to join Sodexo at Magdalen College School on Cowley Place in Oxford.

About the role

As Hospitality Supervisor , you'll be the face of our Functions, championing our Safety culture and putting great customer service at the heart of everything you do. Supporting your Deputy Manager, and providing great service in their absence, your responsibilities will be wide and varied, from Setting up meeting rooms to Formal Dinners and to ensuring the quality of service, to managing stock and cash. It all goes in to delivering unbeatable Client experiences.

Who we're looking for

With a genuine passion for Hospitality and strong leadership skills, you'll have supervisory/management experience in a fast-paced, customer-facing environment. So we're looking for someone who thrives on responsibility, naturally does a little bit more and has that unflappable enthusiasm that will inspire the team and deliver outstanding success.

• Starting hourly rate of £9.00
• Term Time contract of 35 hours per week.
• Company pension.
• Access to a wide range of shopping discounts via our Reward Hub website.
• Plus and a whole lot of opportunity to develop and progress.

Job Type: Full-time

Salary: £9.00

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).