Hospitality Manager

Job Introduction

Sodexo Live! have a fantastic opportunity for a talented and highly experienced Hospitality Manager to join our team based from the Ascot Racecourse!

We are committed to providing our guests with an outstanding experience hosting one of the world's most prestigious race meetings, Royal Ascot, as well as 21 race days and numerous non-racing events each year and you will  lead, develop, manage, and motivate a high-performing team to ensure that our clients receive services of the highest quality. 

You will assist with creating SOP's and ensure they are achievable and assist with the set-up and breakdown of the Hospitality areas in line with agreed SOP's, as well as coordinate the training of casual management and staff in conjunction with the Training Department. Your excellent communication and leadership skills, as well as strong attention to detail and your ability to work in a team environment will be essential for this role.

You will work with all departments to share best practice across the site and work with the culinary and cellar teams to enhance the menu and product offer.

You will ensure we deliver memorable experiences for all services at this prestigious venue while maximizing the profitability.

Above all you will promote Ascot Racecourse ensuring that the venue is considered the place to be seen.

We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive, because at Sodexo Live! we’re so much more. Be part of something greater.

MAIN RESPONSIBILITIES

• Take day to day responsibility for managing the variable costs within the agreed price budgets
• Develop and recruit a strong team of casual managers and staff with specific focus on consistency
• Monitor KPI reporting
• Staffing and training forecasts
• Execute the agreed Training Programme in conjunction with the HR and Staffing department   
• Take the lead on delivering the clients internal hospitality bookings and catering requirements (called Agreed Price) on racedays including Royal Ascot.
• Ensure that all areas under the Hospitality operation fully comply with Sodexo’s polices on Food Safety and Health & Safety and meet the standards set out within Safeguard audits.
• Work with the Head of Hospitality to ensure all costs and expenditure are controlled in line with budget

THE IDEAL CANDIDATE

To deliver the optimum service to a venue that is like no other, and exceed our client’s vision and expectation, you will already have  experience of working in a comparable role in establishments that are focused on both fine dining and delivering the optimum service to large volume events.  You will demonstrate a high level of thought leadership, have experience of managing a large workforce of casual staff and above all have a passion for the training and development of your workforce.

You will also have:

• Logistics sense for efficient set up and breakdown of events

• Experience in the management of multiple Profit and Loss Accounts

• Strong Client liaison skills

• Excellent communication skills both upwards and downwards, internally and externally

• Resilience to manage multiple tasks and prioritise importance

• The ability to interpret and utilise financial and commercial information 

• Experienced in using Microsoft Office

• Good standard of literacy and numeracy

• IOSH managing safely qualification

• CIEH Level 3 qualification

• Private boxes & hospitality site management

WHAT WE OFFER

In return for your commitment and hard work, we offer a salary of between £35,000 and £40,000 plus a performance related bonus and access to our extensive benefits package, which includes:

• Contributory pension scheme of up to 6%
• A buy and sell holiday scheme of up to 3 days (FTE)
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and many more.

If you are a self-motivated individual with the skills and enthusiasm to take on a challenging role in the culinary industry, we invite you to apply. You will be a key member of a dynamic and talented team, and we look forward to hearing from you!

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.