Front of House Manager (Mess Manager)

Job Introduction

We are currently recruiting a Hospitality Manager (Mess Manager) to manage the Officers Mess at RAF Odiham in Hampshire. The successful candidate will be responsible for planning, managing and organising the delivery of day to day mess operations which includes overseeing the service of all meals, events and functions within the mess such as Summer and Winter Balls and buffets which will benefit all members and residents.

The candidate will need to have good communication and customer service skills and be able to carry themselves with an authoritative, confident manner as they will need to promote and manage functions. This will include working alongside the catering team to plan and cost menus. We are looking for a ‘can do’ team player who is well organised, articulate and professional.

This is a great opportunity to support our Armed Forces and improve the quality of their daily life, as the site is not only their workplace but also a home to many of them.

Please note this role is primarily Monday to Friday however, may include occasional weekend / evening work to meet business needs.

Role Responsibility

• To plan, organise and manage delivery of all services within the Mess
• To ensure standards of service detailed in the SOR, quantity tables, service level agreement, KPIs
• To promote and manage functions including planning, menus and costing in conjunction with the catering team
• To contribute to the growth of all services in order to meet client and commercial expectations
• Embracing the principles of Collaborative Business Relationships

A full list of responsibilities can be found in the attached job description

The Ideal Candidate

Essential

• Knowledge of working in a management role within the soft FM service industry
• Leadership skills and knowledge
• People management skills including general HR skills in recruitment, training and managing colleague performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Analyse problems analytically, develop opportunities and implement innovative solutions

Package Description

£23,000 - £25,000 per annum

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance, free will writing, life assurance, 24hrs GP access and the ability to purchase or sell annual leave.

We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process