Hospitality Concierge

Job Introduction

About the role

At Sodexo, our Hospitality Concierge is vital to making sure that we provide high – quality services. This is a great opportunity for a person with positive & approachable attitude to join our team and we have an opportunity for you to join us in Dublin!

This key role is central to our smooth-running operation! With your infectious smile, you’ll be meeting and greeting our visitors, handing out welcome packs and assisting our visitors to find the correct location

You’ll bring your cheerful and helpful mannerisms when handling telephone calls and champion any administration task given, whilst helping us create magical moments for our visitors.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

A few things about you 

To keep things ticking along, you’ll bring your strong organisational skills, your keen eye for detail and I.T know-how with you!

Experience with Maximo would be beneficial, but don’t worry if you don’t have this, as we’ll help to support you every step of the way.

Your previous experience in Help desk Concierge, brilliant communication skills and customer facing experience will help you, as you become an important part of our larger team.

Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practices so it is vital that you will champion this. 

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: 

• Flexible and dynamic work environment 
• Competitive compensation 
• Access to ongoing training and development programs 
• Countless opportunities to grow within the company 
• 20 days annual leave increasing to 25 with service
• Free GP service
• Bike to work scheme
• Life assurance
• Company pension scheme
• Eye care vouchers
• Employee assistance program with counselling and life advice supports
• Family leave options
• Shopping Discounts
• Training, development, and progression opportunities
• Refer a friend scheme (Talent Spotters)
• Online Recognition Scheme (Reward Hub)

Ready to be part of something greater? Apply today!  

Role Responsibility

• You will be primarily responsible for the management of the Collaboration Meeting Hub, which will be a key part for hybrid working in the Bank, the role will deliver consistent and positive experiences that relate to the following services such as organizing meetings, using and understanding the technology and AV, ensuring appropriate spaces used, positive customer experience, scheduling conference rooms and providing all facilities related services, maintain tidy, safe and organised meeting and innovation rooms, collaboration spaces and training rooms across the Campus. Delivering a hosting/concierge experience for visitors.
• Review bookings / requests and ensure relevant AV requirements are captured and that room set up is correct, gathering feedback, collating and analysing relevant data to provide reports, and training will be provided on this. As the initial contact for customers ensure familiarity and understanding of the various technologies within all the spaces and escalate to appropriate support teams when necessary.
• Create excellent first impression when interacting with your customers, staff and visitors, in person or simply over the telephone. Encourage staff to use the various spaces and help them decide which is the most appropriate for their needs.
• Act as point of contact to deal with day to day queries made by the client.
• Timely management of bookings, emails, requests, information on concierge desk screen, etc
• Work closely with the Hospitality, Catering and Event Management coordinators as well as Porters, FOH and IT staff to deliver agreed levels of service.
• Report any meeting room issues and log maintenance work order requests.
• Ensure internal company policies are adhered to.
• Monitor rooms and stock levels of furniture, stationery and other related materials.
• Ensure that compliance with agreed Standard Operating Procedures in relation to the use of meeting rooms and other designated areas.
• To assist with hospitality food service delivery to meeting rooms when required.
• To attend training courses, as required, in order to keep up-to-date with company legislation, policies and procedures.
• To carry out any reasonable request made by client or Sodexo.

The Ideal Candidate

Essential

Previous experience in providing meeting room support or similar role is required and must demonstrate a high level of customer service and interaction and ability to work across the various teams as and when directed.

• Working knowledge of MS Office, Word, Excel, Power Point
• Ability to multi-task
• Comfortable using technology
• Communication through written, electronic or visual means and oral communication, in both informal and formal situations.
• Ability to self-motivate
• Exemplary customer services skills
• Excellent organisational skills
• Ability to work as an individual and as part of a team
• Excellent use of English language (written and spoken)
• The above is not meant to be an exhaustive range of tasks and responsibilities and is subject to the changing requirements of the business.

Package Description

39 hours per week
£14.50 per hour
Monday - Friday 
Good local transport links
Many employee benefits, rewards and recognition.

About the Company

Why choose Sodexo?

You don’t just join Sodexo, you belong.   

What do we mean when we say belong?  
It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.   

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career.  
 

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins.  We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.   


Click here to read more about what we do to promote an inclusive culture. (https://uk.sodexo.com/social-impact/people/inclusive-culture) 

Our benefits:   

As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as;    
 

• Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop   
• Talk – a free wellbeing support helpline for you and your family   
• Up to three paid days each year to volunteer
• Cycle to work    
• Life assurance