Head of Technical Services

Job Introduction

Sodexo is the proud provider of IFM services to Shell UK Limited. To support the successful delivery of services to this prestigious client, we are seeking a Head of Technical Services to lead our hard services teams across the region which spans from an LNG plant in St. Fergus, Aberdeenshire, to Shell’s flagship head office in central London, the Shell London Campus.

In this role, you’ll be responsible for leading our hard services transformation agenda, driving operational excellence through continuous improvement, innovation and collaboration with Sodexo engineering SMEs. You’ll be a senior figure in the contract leadership team and will balance your time between building a best-in-class operational team and nurturing a great relationship with your clients. This role is accountable for c. €8 million of revenue and driving profitable, sustainable growth in the account whilst also delivering cost-effective services to our client will be one of your key objectives.

In the UK and Ireland, Sodexo teams offer a wide spectrum of Quality of Life services to Shell, including: catering, cleaning, FM engineering, health & wellness and administration services to thousands of customers every day both on and offshore.

Sodexo’s Energy & Resources team serves clients across specialist industries: oil & gas; mining and engineering; construction plus other energy sectors. We have a dedicated team of 2,000 employees working at over 80 sites in the UK & Ireland region - often in isolated locations both on and offshore.

Click here to find our more about careers with Energy & Resources and check out this video all about life at Sodexo:

Role Responsibility

• Responsibility as the contract specific technical authority delivering best in class technical services provision across the Shell UK onshore sites
• Ensuring compliance with all legal requirements and compliance with Sodexo and Shell internal requirements
• Compliance with all regulatory HSE requirements and internal Sodexo and Shell requirements
• Deliver on financial and operational targets with specific emphasis on contract KPIs, and strategic objectives
• Support the selection, leadership, engagement and development of a highly performing and diverse team (3 direct reports, c. 50 indirect reports)
• Nurture senior relationships with key Shell clients and lead by example in providing excellence in contract/relationship management
• Deploy the UK & I Shell account strategy across the contract and ensuring that effective plans are in place to deliver results
• Deliver of excellence in risk, compliance and quality management
• Maintain strong working relationships with support functions and Sodexo SMEs
• Drive a “one team” culture across the Shell UK & I contract

The Ideal Candidate

Essential

• Significant experience in integrated facilities management and contract mobilisation
• Recognized apprenticeship
• City & Guild level 3 minimum / NVQ level 3 minimum / HNC – HND preferred
• Evidenced management/supervisory position held in the service industry
• Knowledge of control systems
• Experience of budget control over £3m per annum
• Knowledge of HVAC systems
• Knowledge of managing technical services in high rise buildings
• IOSH Managing Safely minimum
• Track record in developing and executing successful hard FM strategies
• Exceptional communication and stakeholder management skills
• Strong engineering project management skills
• High level of competence in numeracy and written communication

Desirable

• Experience in food manufacturing or FMGC environments

Package Description

Highly competitive + bonus + car allowance + flexible benefit fund

This role can be offered on a permanent basis or as a secondment to internal candidates.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.