Head of People Operations

Job Introduction

Head of People Operations 

• Brighton and Hove Albion Football Club, American Express Stadium, Village Way, Brighton BN1 9BL

• £Highly competitive + excellent bonus and benefits 

• 40 hrs pw 5/7 Additional evening and weekend work required to cover matchdays and fulfil the needs of the business.

Job Introduction 

At Sodexo Live!, we are proud to partner with some of the UK’s most iconic venues, delivering world-class hospitality and experiences.

Join Sodexo Live! as our new Head of People Operations. This role is based at Brighton & Hove Albion Football Club , the second largest stadium in the South East, welcoming 31,876 fans.

This is a fantastic opportunity for an experienced HR leader to shape and deliver people strategies that drive performance, strengthen workforce planning, and support large-scale events. You’ll play a pivotal role in building capability, fostering engagement, and ensuring our teams are set up for success on and off match days.

This is your chance to work in one of the UK’s most exciting sports and leisure environments, with outstanding opportunities to grow your career within Sodexo Live!; all while shaping people strategy and seeing your impact come to life on match days and major events. Apply now and be part of a team that delivers unforgettable experiences.

What You'll Do:

• Partner with business leaders to deliver innovative HR solutions that maximise people performance.

• Lead and coach the Staffing & Training Managers, developing a high-performing and engaged team.

• Direct staffing operations for 22 home match days, optimising team performance and maintaining service standards (excluding cup fixtures).

• Manage the end-to-end staffing and training function across match days, events, and non-event days.

• Build strong client and stakeholder relationships, influencing senior leaders and providing strategic HR insight.

• Oversee labour budgets and workforce planning, driving efficiency while maintaining exceptional service.

• Champion learning, development, and succession planning across the team.

• Ensure compliance with employment legislation and client KPIs, especially in relation to casual workforce management.

What You Bring:

• CIPD qualified or working towards it 

• Proven success in HR leadership roles within complex, fast-paced environments.

• Strong commercial acumen and the ability to influence at senior levels.

• Experience managing high-volume staffing and training functions.

• Excellent communication, coaching, and facilitation skills.

• Organised, resilient, and able to thrive under pressure.

• (Desirable) Experience working with unions, HR systems (SAP HR), and large-scale change programmes.

   

What we offer:

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.

• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.

• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.

• The Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.

• Money Insights and financial benefits via the Salary Finance Platform.

• Save for your future by becoming a member of the Retirement Plan

• A Death-in-Service benefit for colleagues who pass away whilst employed by us

• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.

• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.

• Flexible and dynamic work environment 

Ready to be part of something greater? Apply today! 

Sodexo Live! reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.The rewards and Benfits guide is attached