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Head of ING Experiences

Please Note: The application deadline for this job has now passed.

Job Introduction

  • Ownership of culture, experience, family, and partnership 

  • Create an environment that actively focuses on meeting and exceeding customer & client expectations 

 

  • Deliver Integrated Facilities Management contract for the ING London headquarters, ensuring cost, safety, quality, continuous improvement, and compliance metrics are achieved by Sodexo  

  • Responsible for relationship management with key stakeholders in ING to ensure services support and facilitate the business requirements at this unique and prestigious London HQ 

  • Understand the high demands of the client needs that - Everyday is an ‘event’ and every person is a ‘guest’ 

 

Role Responsibility

  • Lead an operations team including key internal stakeholders, business, and contract partners 

  • Drive team engagement, to improve performance and staff wellbeing. 

  • Provide guidance, drive, support, and set goals for the ING Community Manager to ensure best in class delivery.  

  • Track and monitor performance metrics, data, and key performance indicators for the site 

  • Embrace and manage the tiered reporting structure at site to ensure compliance with contractual requirements and effective monitoring. Drive continual enhancement of service through experience measurement 

  • Ensure undisrupted delivery of all facility operations to the business through internal and contract resources 

  • Drive operational excellence and deliver an efficient operating model.  

  • Ensure that the Company's, the clients and statutory regulations regarding hygiene, food safety, health & safety and Equal Opportunities are complied with. 

  • Ensure that in-house training and staff development is effectively carried out in accordance with the Training and Development Plan. 

  • Supervise the recruitment process of Sodexo Management and supervisory staff to ensure the optimum candidates are available and succession planning is considered. 

The Ideal Candidate

  • Considerable experience in a FM leadership/management role  

  • Experience of delivering catering, soft and hard services through a management team across one or more sites 

  • Experience of leading a large team and significant budget  

  • Significant experience within a multi service line FM environment 

  • Experience of leading a local project management team  

  • Familiar with operational excellence techniques/philosophy  

  • Excellent relationship management at all levels 

  • High level of practical knowledge of SHE and legislative requirements 

  • High level of practical knowledge of all soft and technical services or relevant technical qualification. 

  • Demonstrate energy, drive, innovation, and enthusiasm – an essential skill to work with on-site clients in a fast performance driven financial services environment 

 

Desirable / Supporting Technical & Catering Qualifications and Competencies: 

  • Degree or equivalent 

  • IOSH / NEBOSH 

  • IWFM or CIBSE desirable 

Package Description

Up to £65,000 + Benefits 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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