Head of Credit Management

Job Introduction

Sodexo are currently recruiting for an experienced Head of Credit Management to be based in our Business Shared Service department in Salford Quays. This is a fantastic opportunity to build and lead a dynamic credit control team. The Head of Credit will manage people and change; lead operational and strategic credit management, departmental improvements and in doing so, their achievements will contribute commercially to the bottom line of the UK & ROI operations of Sodexo. The Head of Credit Management will lead creative and ‘best practice’ change agendas, which will result in an award winning Credit Management function, delivering a world-class service at the lowest possible cost

Role Responsibility

• Manage a challenging Credit Control function (2/3 Direct reports + wider team)
• Develop both professionally and personally the credit management team
• Develop processes to celebrate success; maintain performance levels, improve engagement & manage poor performance
• Review staffing structure including span of control, ability levels & the current remuneration strategy in place
• Instil a responsive and ‘right first time’ approach
• Complete the transition programme from segments into BSS
• Ensure the credibility of the BSS is enhanced through professional exposure & management of key and senior stakeholder relationships throughout the UK & ROI
• Continue the programme to develop processes and techniques to maximise cash collection and at the same time maintain customer goodwill
• Identify and drive process improvements, including design and tracking of key metrics and leading the development of consistent and appropriate reporting
• Establish and review credit and collection policies and manage the full cycle of credit including the review of credit applications, credit limits including risk analysis, new account set ups and account closures
• Manages strategic change to credit function’s systems, objectives and structures; change management will be a key element of the role & will necessitate in engaging & influencing key stakeholders across the UK & ROI & in time other locations throughout the wider Sodexo group
• Develop stakeholder management relationships across all segments developing a professional business partnering affiliation

The Ideal Candidate

Essential

• Hugely credible Credit Manager who has extensive experience of change & stakeholder management and who has operated at a senior level
• Pro-active, responsive and action orientated
• Experience of managing, leading, engaging and developing people
• Ability to work with high degrees of change
• Ability to drive and influence a team
• Ability to develop relationships with the most senior stakeholders within UK & ROI Sodexo
• Experience of developing process improvements
• Experience of making significant improvements in cash collection and DSO performance
• Experience of working with a varied customer base including public/private sector & high value and low value customers

Desirable

• Previous management experience gained in a Shared Service Centre
• Experience of working with Six Sigma or other similar continuous improvement models
• General understanding of all financial disciplines

Personal Qualities

Essential

• Ability to work under pressure; think clearly and act decisively.
• Good spoken & written communication skills
• Show passion with a ‘can do’ attitude
• Have a responsible; professional, and positive attitude
• Good personal organisation skills.
• Team Player

Package Description

Band C

About the Company

Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defence sites, prisons, sporting events and visitor attractions. 

With an annual turnover of over £1bn, Sodexo delivers a diverse range of services from catering, cleaning, reception to security, laboratory and grounds maintenance services, enabling clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

Please note a DBS check may be required