Head Of Transformation and Change
Job Introduction
It's a really exciting time to join Sodexo's Government Segment, we have recently merged our Justice Services and Government & Agencies business and are starting to bring to life synergies and focus, benefiting our teams and clients. Together we are a powerful combination of more than 11,000 employees and 600 sites serving 35 very high profile public sector clients.
We have an exciting opportunity to join our team as the Head of Transformation and Change for our Government segment. As the Head of Transformation and Change, you will be responsible for providing continuous improvement support across the segment. This includes contract management, workforce management and operational excellence. The role involves participation in business improvement activities within bidding, mobilisation and stabilisation. You will also support the monitoring of contracts, deployment of the Business Improvement Management Programme and subsequent profit improvement plans.
This role is instrumental in the processes and governance to align with the end to end planning and delivery process for all initiatives, projects and organisational change from initial feasibility through to financial approval, design, delivery and completion, to ensure all activity is delivered on budget, on programme and to a high standard.
You will be a strong leader of people, able to inspire and encourage team work across the different contracts we have across the UK.
Making up the 35 public sector clients includes Prisons, National Government contracts and local government contracts which can be quite complex so you will need to be able to understand the challenges we will have across the portfolio and be able to manage the risks associated.
Role Responsibility
- Drive transformational change in accordance with the Segments growth strategy through activity identified during the Regional Business Planning process.
- Support the development and implementation of the segment strategy as required by the Executive Board
- Engagement of operational senior leadership team to ensure successful deployment and embedding of change initiatives.
- Ownership and management of the Segment initiative tracker ensuring all planned activity is scheduled into the Contract delivery plans in readiness for the start of the fiscal year
- Working closely with the operational senior leaders to gain buy-in across the business for transformational change and establish a culture of continuous improvement
- Lead Global, Regional and Segment initiatives through process optimisation, benchmarking and sharing of best practice
- Deployment and management of the Segments strategic initiatives
- Manages an inclusive governance process across all areas of business improvement that drives focus on achieving results
- Shares best practices in any service line and drives consistency in approach
- Adheres to and drives compliance with Company policies and procedures
- Ensures confidentiality of materials and information
- Provide support to existing and prospective key accounts
- Assist in the training and development of operational teams, including prioritizing rollout and tracking implementation
- Support the sales function through bid process and client presentations
- Works collectively to achieve business objectives whilst promoting collaboration, co-ordination and teamwork with central teams and external organisations
- Participate in the development and continuous improvement of tools to control resource allocation and related workforce management processes
- Drive leaders in segment (Contract Directors, middle management and front-line colleagues) to ensure segment strategy and performance targets are met
- Ensure a communications plan is initiated at the appropriate time to inform all colleagues of any Change initiatives
- Gatekeeper and segment representative for the Demand Supply Sub-Group (DSSG) ensure the timely recording of all segment demand into Service Operations
The Ideal Candidate
- Proven track record of delivering strategic change and improvement programmes to achieve principle objectives, within budget/business parameters and in accordance with Industry best practice (MSP / Prince 2 methodologies)
- At least 10 years of successfully project and programme managing projects and strategic change
- In depth knowledge of Sodexo group and segment strategies
- Strong knowledge and relationships within the business to ensure right person, right time is engaged
- Proven ability to develop segment strategies and translate into tangible programmes of work at all levels
- Proven ability to communicate change in a timely and precise approach in line with segment objectives
- Proven understanding and management of the political environment associated with successful delivery of change
- Ability to generate programme and project change delivery, commitment and buy-in from key stakeholders which often has numerous other business demands and pressures – emotional intelligence being key
- Ability to drive and lead the delivery of strategic change/project across a senior stakeholder group (Segment CEO, Exec and Contract Directors, Service Operations and Transversal Functions)
- Ability to lead, manage, motivate and empower others in pursuit and achievement of common goals
- Operate flexibility in response to new demands, apply transferable skills within a diverse context and where necessary operate outside of professional boundaries
- Demonstrable ability to operate with high thinking capacity and willingness and enthusiasm to challenge existing arrangements and methods
- Successfully communicate and present with senior executives to gain commitment of Business Improvement, transformational activity, programmes and projects
- Successfully identify and manage senior stakeholders internally and externally including consultants and supply partners
- Ability to operate and deliver within a changing business and market environment – demonstrate resilience at times of high pressure
- Facilitation skills – ability to successfully facilitate a varying degree of workshops (typically with senior executive resource) to achieve specific outcomes and drive commitment, advocacy and delivery
- Able to demonstrate empathy and the integrity to deal with sensitive and personal information during times of change and business improvement
Package Description
Competitive + Bonus
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more, Along with this there are health and wellbeing incentives, training and development opportunities, reward and recognition schemes and many more.
About the Company
In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business
At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
