HR Support Apprentice - Level 3

Job Introduction

Are you looking for the kind of role where your employer helps your define your own career path, where the doors of opportunity are wide open to everyone, where your journey is as exciting as your destination.  

An amazing developmental role where the job holder will work collaboratively as part of a team/various teams to provide a customer focused, accurate and efficient HR support, administration and customer query service.

You will work towards completing a level 3 Human Resources apprenticeship where all the information learnt and ll work projects will support your achievement of your apprenticeship.

What we are looking for is a will to succeed and develop. You give us your hunger and we will help you map a pathway to develop your career through practical on-the-job experience, targeted training through our National Apprenticeship program that compliments your direction of travel, and regular one-to-one support sessions.

Role Responsibility

• Handle scheduled monthly tasks that have been identified as core operational activities for the role
• Provide support across other teams and perform other miscellaneous tasks/HR calendar events when required e.g. at peak times or for ad hoc projects
• Keep up to date with processes and process updates across Pensions and Reward operational teams
• Be flexible, able to manage priorities and short turnaround requests.
• Work collaboratively to help deliver a number of HR activities
• Provide a helpful, highly responsive, efficient and customer friendly HR service to all customers, ensuring all Service Level Agreement (SLA) targets are met/exceeded in order to continually improve the level of customer service and reduce the number of queries awaiting resolution

 A full list of responsibilities can be found in the attached job description

The Ideal Candidate

• Customer service focused and commitment to providing a helpful, and responsive HR service
• Ability to identify situations which could result in potential customer complaints in order to handle/escalate accordingly
• Well-organised with ability to work to tight deadlines
• Strong understanding and respect for confidentiality
• Good verbal and written communication skills including excellent telephone manner 
• Accurate keyboard and data entry skills with excellent attention to detail
• Able to work collaboratively within a team and on own initiative
• Proficient user of Microsoft Office programmes  

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process