HQ Col Gar G6 Clerk

Job Introduction

Responsible for the co-ordination of Communications and Information Systems (CIS) infrastructure support to all Garrison units based at Colchester, and as such is to assume the duties of Deputy Authorised Telecommunications Officer (DATO).

In addition the post holder is also responsible for the provision of administration support for the G6 SO2 and G6 IT Manager.

Role Responsibility

1. Provide Administrative support to the CIS office as per Para 1.1, Appendix 3, Section 7 of Part 3 to Schedule 4 of the Project Agreement.

• Perform filing and maintenance of all CIS correspondence.
• Monitor Group email inbox and maintain the electronic calendar.
• Assist in other miscellaneous tasks as detailed by SO2 G6 CIS.
• To ensure the smooth running of the G6 CIS office.

2. Process IT and telephony requests for new lines, moves and cessations and faults.

• Record details on the G6 task lists.
• Submit orders to BT Portal on the relevant system.
• Issue mobile telephones and laptops within Colchester Garrison.
• To support the activities of all units based at Colchester Garrison.

3. Operate and maintain relevant databases and spreadsheets detailing all Telecomm and IT holdings, issues and expenditure.

• Process Telecomm bills and verify costs and utilisation.
• Collate the relevant information to assist in the recovery of costs for unauthorised telephone usage.
• Administer and maintain a spreadsheet of all CIS expenditure together with in-year details.
• To assist the SO2 G6 in maintaining control and accountability of the IT and Telephony budgets.

4. Assist in maintaining continuous support to G6 CIS customers.

• Provide advice to units within the Colchester Garrison area on CIS issues.
• Provide necessary cover for the Automated Telecommunications Officer in the event of leave/sickness.
• Maintain telephone assistance to remote units at Wattisham and Woodbridge in the absence of the permanent team member covering those locations.
• Process MODNet orders for Colchester Garrison and supported units.
• To provide excellent customer service to all users of IT and Telephony services within Colchester Garrison.

The Ideal Candidate

Essential

• IT qualification (European Computer Driving Licence)
• Demonstrable ability to work in a successful team
• Demonstrable ability to manage and prioritise workload
• Professional demeanor which generates credibility amongst internal/external customers, staff and clients
• 5 GCSEs at Grade C or above, or equivalent. Or NVQ Business Administration Level 2.
• SC security clearance required on successful application
• Requires MODNET (Communications and Information System) Account and will be required to undertake Defence Information Management Passport (DIMP) training, which is a mandatory e-learning course upon successful application

Desirable

• Good aural communication skills
• Knowledge of MOD regulations, practices and procedures relating to the post
• Previous experience of working within a military environment
• Knowledge of Defence IT systems
• Demonstrable experience of working in the field of telecommunications

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.