Global Technical Director

Job Introduction

Are you a Chartered engineer with a proven track record in managing technical service delivery internationally in an outsourced B2B environment on a senior level? Have you developed and implemented operational strategies across a broad assets and technical services portfolio?

We have a great opportunity to join our Global Strategic Accounts team as a Global Technical Director with a pharmaceutical client, overlooking 150 sites across 50 countries. Please note that business travel will be expected once it is permitted and safe to do so.

Role Responsibility

• Define a robust and achievable strategy which will successfully improve the contract performance in technical services (Asset Management, Technical Maintenance, General Repairs) and Energy Management
• Design the Technical services strategy and implementation plan for the specific account based on contractual requirements and best balance on current resources.
• Develop cross selling opportunities, based on contract scope, and account plan (Ex: Energy Management, Project Management, Space Management).
• Ensure exploitation of all income opportunities within existing client portfolio and prospective organic growth
• Support the sustainable profit contribution of the region including management of working capital, profit and loss, balance sheet and asset management
• Drive service excellence in operational delivery to maximise operational opportunity
• Leverage the in-country service operations and account operations teams to deliver consistent service delivery by ensuring effective leadership of all technical business activity
• Pioneer the use of best-practice account management throughout the region to ensure achievement against all contractual business plans
• Development and / or deployment of policy, strategy and procedures for technical management and technical service delivery
• Ensuring that all aspects of the business are conducted in accordance with all relevant statutory requirements and Codes of Practice
• In conjunction with the sales team, support the delivery of the pipeline of new prospects to meet the sales targets and that re-bids are successfully won
• Engage with high-value clients on a routine basis and lead by example in providing excellence in contract/relationship management
• Establish industry networks to ensure continuous improvement and to provide insight through the effective use of market data and operational delivery techniques
• Manage relationships and key interfaces with the client and the clients' key decision makers
• Support and drive initiatives from the GSA Platform and Group Services Operations

The Ideal Candidate

• Language skills – very good command of oral and written English is a must, additional European language skills will be advantageous
• Chartered Engineer with a substantial experience in a senior technical management role in an outsourced B2B environment
• Experience of working in critical environments ideally with experience in FMCG, manufacturing or Data centres
• Demonstrable track record of developing successful operational strategies across a broad portfolio
• Exceptional client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
• Excellent financial acumen and commercial experience
• Proven experience of managing multiple projects and deployments internationally
• Proven track record of initiating and leading demanding business change programmes, developing profitable relationships with clients and identifying new business opportunities
• Excellent leadership, communication, influencing and facilitation skills

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.