General Services Manager

Job Introduction

Sodexo have a opportunity for a General Services Manager to join their busy team in Darlington.

The role will be responsible for the overall accountability of the day to day management, co-ordination and and control of all contract activity within the soft FM services within the Bishopsgate cluster. 

The ideal candidate should hold an SIA non front line licence or be eligible to obtain one via DBS or BPSS vetting. You should also have proven experience of operational management in cleaning and security. 

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer.

Role Responsibility

• Full accountability of Bishopsgate cluster including operational service delivery, financial management, client relationships, compliance and people management
• Have a strong understanding of all service offers contained within the client contract with a sound ability to draw upon Centres of Excellence where appropriate
• Effectively contribute to the business development pipeline through evaluation, review and recommenda-tions for additional scope of work and services to the client
• Sell additional services and increase revenue growth of the contract through integration, innovation and efficiencies within the full Sodexo portfolio.
• Host existing and prospective client visits
• Build a full understanding of contract scope and form (e.g. payment mechanisms, procedures and varia-tion control) and their importance when managing a site and the services provided, including the ability to calculate the rewards and penalties of meeting or not meeting KPIs
• Ensure the contract operates within the commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
• Ensure the contract is being delivered in a profitable way and manage costs for the client and Sodexo
• Understand Sodexo contract compliance policies and procedures
• Develop strong working relationships with on-site client(s) and Agents and operate proactively in line with the Clients for Life Philosophy to enhance client retention and customer satisfaction, gain referrals for new business and attract new clients and customers
• Utilise the Web of Influence to develop relationships with multiple tiers within the client organisation
• Carry out regular contract performance review meetings with the client
   

Please see attached job description for further information regarding the role requirements.

The Ideal Candidate

• SIA non front-line licence or be able to obtain one (Including DBS, BPSS vetting)
• Previous experience of operational management in cleaning and security.
• Experience leader with good people management experience
• Ability to interpret and utilise financial and commercial information
• Able to demonstrate working knowledge of MS Office (Word, Excel and PowerPoint and Outlook)
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Achieve set, standards and operate to performance criteria; for example, health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Positive approach to learning in role and identifying own training needs as appropriate
• Self motivated and able to work on own initiative within a team environment
• Experience of delivering training

Package Description

Up to £27,600 plus benefits

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

40 hours per week Monday - Friday - working pattern will be as part of a rota to cover building opening times 7am -7pm.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process