General Services Manager

Job Introduction

Opportunity has arisen for a General Services Manager to join our Sodexo team at our Newbridge site, supporting our Pfizer contract. Where we are currently looking after the catering, cleaning and BFM sections of the Business. 

You would be responsible for managing the delivery of multiple services at site level, ensuring outstanding delivery at all times, engaging, motivating and supporting our onsite staff, whilst maintaining compliance within business operations and health and safety. 

This is a fantastic opportunity for the right candidate to join the Sodexo Pfizer Contract.  This is a collaborative contract, with Pfizer looking to improve their on-site delivery of service.  Working closely with the Account Manager and colleagues at other Pfizer sites within the contract.

If you are a real people person, with a pro-active, can-do attitude, able to work on own initiative, and have a proven track record working with teams and building solid relationships, plus experience running a medium sized site with multiple service lines, we would like to hear from you! 

Role Responsibility

• Leading the Contract – providing confident, visible leadership, ensuring standards are set and delivered, talent and resources are utilised optimally, client relationships are nurtured and developed and all opportunities for best practice and capability growth are leveraged
• Delivering on Financial and Operational Targets – Ensuring that committed targets are met or exceeded and that costs and revenues are closely managed over the course of the financial years to ensure clarity on performance and provide the means to respond rapidly to any threats to financial performance
• Team Management – Selecting, managing, engaging and developing highly performing and diverse operating teams, with the correct skills and capabilities
• Client Relationship Management – Engaging with Pfizer IFM Lead on a very regular basis and lead by example in providing contract/relationship management, ensuring Governance meetings are held monthly, and actions followed up
• Strategy and Planning – Deployment of the account strategy and ensuring that effective plans are in place to deliver against strategy
• Delivery of Excellence in Risk, Compliance and Quality Management – Ensuring the protocols, processes and capabilities are in place to deliver all technical/regulatory requirements for the safe and commercial on-going management of these specialist contract(s)
• Drive a zero-harm mindset throughout the site – Display a good level of complicity and compliance in line with Sodexo and Pfizer protocols, lead by example

The Ideal Candidate

What we are looking for

• Proven track record of experience in a Services leadership/management role, managing a high profile, quality led P&L contract, within a multi service line environment
• Experience of delivering soft and technical services through a management team across one or more sites
• Familiar with operational excellence techniques/philosophy
• Knowledge and experience of handling financial accruements, responsible for budget and profitability 
• Excellent relationship management and communication skills at all levels
• Ability to lead, motivate and drive a team of well trained and engaged staff

Where we can be flexible

• GMP cleaning experience is desirable but not essential as training will be provided

Package Description

£60,000 to £65,000 + excellent benefits package

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. 

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.  

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.