General Services Manager

Job Introduction

We are currently recruiting a General Services Manager to manage the onsite contract and daily operations, ensuring efficient and effective delivery on site at a large, prestigious office based in Salford.

You will manage a team delivering multiple services on site such as cleaning, front of house reception, vending and waste management. The successful candidate will therefore have a strong understanding and knowledge of cleaning services with a strong overview of all other services delivered within the contract.

As a passionate customer focused professional you will ensure our client's expectations are fully met, build effective working relationships and as a leader, you will ensure your team are motivated, engaged and getting the most from their roles.

Role Responsibility

• Lead and develop a team to deliver operational excellence across all Sodexo services
• Manage all services offered within the Contract, maximizing the profitability of the contract
• Maintain excellent client/customer relationships, ensuring the efficient and compliant delivery of services on site
• Ensure standards of services detailed in the service level agreement and contractual terms and conditions are achieved, maintained and developed
• Monitor all cleaning and hygiene standards, ensuring that they are maintained to the highest level
• Ensure the highest levels of Health and Safety are achieved across the site
• Adhere to any local client site rules and regulations
• Comply with all Sodexo Company policies/procedures and client site rules and regulations

The Ideal Candidate

           Essential

• Proven management of soft FM services (specifically cleaning, vending and waste management)
• Previous experience managing and leading a team
• Effective client/stakeholder management
• Proven leadership skills and people management experience 
• Good numerical, interpersonal and communication skills
• Management knowledge of health & safety
• Able to demonstrate attention to detail and adherence to standards
• Previous Budget responsibility - P&L
• Health and Safety qualification equivalent to IOSH managing safely
  
  Desirable
   
• Previous experience in effectively managing in a similar contract / service provider role, ideally within Government contract
• Food safety qualification equivalent to CIEH level 3 is not a must, but is desirable

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.