General Services Manager

Job Introduction

• Full time
• Monday - Friday
• £38,000.00 - 40,000.00 per annum
• Free Parking
• Opportunities for professional development
• Plus our Sodexo employee benefits package

General Services Manager 

Menstrie - Full time

It’s your turn to set the standard. 

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. 

We are currently seeking a dedicated and dynamic General Services Manager to join our team and play a key role in driving excellence and innovation in Facilities Management.

As a General Services Manager you'll: 

• Manage the on-site contract and all services to the agreed standards, ensuring that deadlines and targets are achieved
• Maximise the profitability of the contract and manage costs effectively
• Act as the operational interface between the client(s) and the account Manager/director (or equivalent)
• Manage the onsite client and Sodexo services and teams to deliver the agreed SLA and standards, acting as Sodexo primary representative on site
• Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
• Ensure that statutory requirements and company policies and procedures are followed and deadlines are met
• Build long-term relationships with client(s) that add value and are based on mutual trust
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
• Support the account manager/director (or equivalent) in the development of business strategy in line with current and emerging client needs
• Contribute to and maintain sector and account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
• Drive innovation and continuous improvement of people, systems, processes and services
• Support the business development and regional management teams to identifying opportunities with other clients to maximise profit and growth

What we're looking for:

Essential

• Experienced in using Microsoft Office
• Understanding of Integrated Facilities Management
• DS or Guarding SIA licenses
• Able to response to and control emergencies
• First Aid at Work or Emergency First Aid at Work
• Previous experience of operational management in a similar environment
• To be able to develop and build good client & customer relationships.
• People management experience
• Knowledge and understanding of GDPR
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills
• All employees are expected to adhere to Sodexo health and safety regulations and Equal opportunity regu-lations
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Positive approach to learning in role and identifying own training needs as appropriate
• Self motivated and able to work on own initiative within a team environment 
• Experience of delivering training

Desirable

• IOSH managing safely qualification
• Experience of managing conflicting expectations of the client and consumer within one business area

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. 

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way. 

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support 
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater? 

You raise the bar. We’ll help you go higher.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications