General Service Manager

Job Introduction

• Full time
• Monday to Friday
• £45,000 per annum
• Opportunities for professional development
• Plus our Sodexo employee benefits package
  • 28 Days Holiday increasing to 33 days with service (Including bank Holidays)
  • Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is EH11 2QA

General Services Manager 

Edinburgh - Full time

It’s your turn to set the standard. 

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. 

We are currently seeking a dedicated and dynamic General Services Manager to join our team and play a key role in driving excellence and innovation in Edinburgh.

As a General Services Manager you'll: 

• Drive continuous improvement and operational best practices to enhance service delivery
• Ensure compliant delivery and performance of contracted services through performance management systems
• Identify growth opportunities and support innovative initiatives
• Lead and manage teams to deliver service excellence, ensuring client satisfaction and high-quality standards
• Maintain a zero-harm safety culture by adhering to all HSE policies and procedures
• Manage budgets effectively to meet financial targets and identify cost-saving opportunities
• Implement innovations and Sodexo contract processes, ensuring compliance with company policies
• Rigorously manage results to meet KPIs and client expectations
• Foster clear communication within teams and support the account manager as needed
• Monitor and control all service lines within budgets, ensuring seamless soft services operations
• Build strong relationships with senior client management and third-party providers to achieve cost savings and service levels
• Support business development and continuity planning
• Ensure compliance with hygiene, food safety, health & safety, and equal opportunity regulations
• Utilize Sodexo systems (UDC, SAP, Kronos) for operational efficiency
• Recruit, induct, develop, and motivate staff following HR policies; conduct staff training and performance reviews
• Manage HR procedures, absence, and finance data accurately
• Lead and develop a high-performing, engaged team aligned with Sodexo values
• Drive service excellence, brand integrity, and adherence to corporate social responsibility standards
• Plan, prioritize, and organize workloads effectively to ensure operational efficiency and work-life balance

What we're looking for:

• Proficient in Microsoft Office suite and IT systems
• Demonstrated people management experience
• Ability to interpret and utilise financial information effectively
• Excellent communication and interpersonal skills
• Previous operational management experience in a similar environment
• Proven track record of developing profitable client relationships
• Broad commercial facilities management (FM) experience with strong business acumen
• Knowledge of external industry developments and contract development models
• Experience leading company initiatives and managing change processes
• Skilled in identifying and driving organic business growth
• Strong negotiation and client relationship management skills
• Experience working within standards and compliance environments
• Soft services background essential
• Health & Safety qualification such as IOSH or RIPH required

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. 

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way. 

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support 
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater? 

You raise the bar. We’ll help you go higher.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications