General Manager

Job Introduction

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training 
• Health and wellbeing incentives
• Reward and Recognition schemes 
• Flexible working considered
• Volunteering days 
• Cycle to work scheme
• Life Assurance 
• Parking on site

Sodexo have a fantastic opportunity for a General Manager to join our dedicated team based in Bristol.

Reporting to our Operations Manager, the General Manager will be responsible for management of the departmental management team, day to day on site activities and ensuring all service standards are met across the site. 

What we need from you; you should have experience working in a management role within a soft FM industry (which includes: Cleaning, Catering (On site Café), Portering, Reception and Business Event Centre, Post Room), have fantastic leadership and personable skills along with management knowledge of health and safety and food hygiene.

You'll contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations.

• To continue to develop one’s own skills and knowledge within the position, including any required training courses.
• To maintain excellent client/customer relationships.
• To attend team briefs, huddles and meetings as required.
• To attend your EPA to discuss and agree job performance, objectives and development activities.
• To maintain professional work standards at all times.
• To care for all company equipment and ensure that any faults are reported to management.
• To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager.
• To work in conjunction with department managers to plan, organise and coordinate service activity across the site.
• To ensure daily standards of service across the site, as detailed in the SLA, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed.
• To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations.
• To continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level.
• To drive performance through adherence to all promotional activity and marketing initiatives.
• To contribute to the achievement of site budget performance as determined by segment business objectives.
• To work in conjunction with department managers to ensure operational excellence within site with specific responsibility for labour management and performance of a defined group of employees.
• Active involvement, promotion and support of activities aligned towards employee engagement.
• Develop and maintain a positive internal and external network.
• Continued professional learning and development in soft FM services.
• To carry out any other reasonable tasks and/or instructions as directed by management.

Essential:

• Knowledge and experience of working in a management role within the soft FM service industry
• Leadership skills and knowledge
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Analyse problems analytically, develop opportunities and implement innovative solutions

Desirable:

• Experience of working within HMRC environment
• Previous experience in effectively managing in a similar role
• Health and Safety qualification equivalent to IOSH managing safely
• Food safety qualification equivalent to CIEH level 3