General Manager

Job Introduction

Sodexo Live! have and outstanding opportunity for an experienced General Manager to join our talented team in The Wallace Collection, London.

The Wallace collection is part of the Heritage Portfolio's prestigious client base know they can trust us to deliver and excellent service from start to finish, and our reputation for professionalism, innovation and sheer artistry means we have won a plethora of awards. 

You will manage all aspects of the Heritage Portfolio service within The Wallace Collection, which will include the restaurant, café and event operations and ensure delivery to the optimum standard.

The Wallace Collection is located in the heart of Manchester Square, serving breakfast, lunch and afternoon tea daily within a stunning courtyard setting.

We are experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.

Role Responsibility

You will:

• Create a F&B proposition in our outlets that enhances the visitor experience at the venue and engages with the local dining market and drives revenue to maximum potential
• Complete weekly and monthly commercial activity including forecasting, trading, analysis and reporting
• Manage, motivate and support your employees to maintain a positive working environment which drives a culture of success
• Engage, train and develop an operational team that can achieve a standard of service which meets our venue ambitions
• Following company policy and procedure, manage a comprehensive health and safety compliance system that covers all aspects of our day to day operation
• P&L responsibility for The Wallace Collection with weekly, monthly and annual targets set for revenue and profit
• Compliance to company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH

The Ideal Candidate

You will have a proven track record in operational management in a similar environment and have experience of managing a multi-department team.   

Above all you will have a passion for hospitality, food, beverage and service delivery and understand how to deliver exceptional experiences to our customers.

You will also have:

• The ability to interpret and utilise financial and commercial information
• Excellent communication skills
• Exceptional motivation skills
• Proficient  Microsoft Office skills
• IOSH managing safely qualification (desirable)
• CIEH Level 3 qualification (desirable)
• The availability to work weekends and evenings (if required)

Package Description

The salary is between £45,000 and £50,000 plus a performance related bonus as well as access to fantastic benefits.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process