General Manager (Stadia experience essential)
Job Introduction
An excellent opportunity to manage the operation at our new client site and be responsible for the P&L, it will be 'your' business.
You will showcase your expertise within Conference & Banqueting/Public Catering by maximising the profitability of the contract, managing the site specific catering, hospitality and sales services and teams to the agreed standards, ennsuring that business deadlines and targets are hit.
Role Responsibility
- Ensure that the Company’s accountancy practices and Project CLEAR guidelines are adhered to at all times and that business forecasts are carried out on a weekly basis to track performance against budget. Ensure that results are reported and action plans put in place where necessary.
- Ensure that costs and expenditure are controlled in line with budget, utilising nominated suppliers and maximising labour productivity in line with the company’s labour productivity models, policies and procedures – ensuring that forecasts and actuals are entered and remedial action taken as appropriate.
- Continually seek ways to enhance quality through innovation and cost effiency by monitoring performance against existing standards and ensure that standards across the site are in accordance with the Service Level Agreement in place with the on site Client.
- Ensure that the Unit has a business plan which is reviewed at least quarterly, showing key objectives, goals and measures that link to the overall business plan and strategy for the Prestige business. Ensure that key members of the team are briefed on their role in this delivery.
- Manage the operations team to ensure that both business objectives are met and standards are delivered competently and consistently and personal objectives through regular one to one meetings, PDR’s and business reviews, ensuring that targets are met and monitored. Develop a motivated, respectful, trusted and stable team by giving them clear direction, sharing information and employee involvement.
- Seek new ways to drive revenue for the business and maximise sales across all operational departments.
- Facilitate a high support, high challenge performance management culture that motivates an engaged workforce.
The Ideal Candidate
- Stadia working environment experience
- Operational knowledge, skills and experience in a Conference & Banqueting and Public Catering environment is essential
- Management of Profit and Loss (P&L) Accounts and acting on their results
- Proven Team Management experience
- Customer focused with excellent communication skills both upwards/downwards, internally/externally
- Resiliance to manage multiple tasks and prioritise importance
Package Description
Band A
£Competitive
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.